Annastasia Denton
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Creative Administration
Imagine Nations Church
02.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report.
- Prepared weekly schedules to meet operational needs.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information.
Program Coordinator
CRU
01.2023 - 08.2023
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Provided technical support to staff with necessary resources to carry out duties successfully.
Unpaid Internship
Imagine Nations Church
01.2022 - 12.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Worked within teams to learn and develop skills
Support Worker
Kings Park Community Church
10.2018 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
Case Manager
EML
01.2021 - 11.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Front of House & Box Office
Joan Sutherland Performing Arts Centre
01.2017 - 12.2018
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Personal Assistant to Head of Senior School
Penrith Christian School
01.2014 - 08.2016
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
Waitress
Outback Jacks
01.2014 - 12.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certification of Biblical Leadership -
AXX Global
Certification of Local Church Ministry -
AXX Global
Diploma of Music -
AIM
Diploma of Music Theatre -
AIM
Statement of Attainment in Medical Administration -
TAFE Online
2020
Statement of Attainment in Business Administration -
TAFE Online
2020
Statement of Attainment in Business Administration - Business Administration For Team Leaders
TAFE Online
2020
Skills
- Training and Development
- Office Cleanliness
- Tool Dies
- Organize Files
- Report Writing
- Inventory Supplies
- Bookkeeping
- Document and File Management
- Database and Client Management Systems
- Customer Relations
- Administer Payroll
- Travel Coordination
- Sorting and Labeling
- Data Organization
Timeline
Creative Administration
Imagine Nations Church
02.2023 - 09.2023
Program Coordinator
CRU
01.2023 - 08.2023
Unpaid Internship
Imagine Nations Church
01.2022 - 12.2022
Case Manager
EML
01.2021 - 11.2021
Support Worker
Kings Park Community Church
10.2018 - 11.2022
Front of House & Box Office
Joan Sutherland Performing Arts Centre
01.2017 - 12.2018
Personal Assistant to Head of Senior School
Penrith Christian School
01.2014 - 08.2016
Waitress
Outback Jacks
01.2014 - 12.2014
Certification of Biblical Leadership -
AXX Global
Certification of Local Church Ministry -
AXX Global
Diploma of Music -
AIM
Diploma of Music Theatre -
AIM
Statement of Attainment in Medical Administration -
TAFE Online
Statement of Attainment in Business Administration -
TAFE Online
Statement of Attainment in Business Administration - Business Administration For Team Leaders
TAFE Online
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