Anna Thi Lanh Nguyen

• Actively facilitating positive landlord-tenant relationships to enhance satisfaction and tenancy retention.
• Management KPI
• Conducted and compiled comprehensive property inspection reports for both routine and outgoing inspections.
• Rental arrears, including tenant communication and initiation of termination processes where necessary.
• Skilled in preparing documentation for NSW Civil & Administrative Tribunal (NCAT) and representing the Landlord in both in-house and remote hearings.
• Managed the legal and operational process of tenant terminations and eviction (securing a warrant for possession through to coordinating with enforcement officers)
• Processed tenancy bonds claim disputes and refund
• Managed property maintenance and repair workflows & quotations, liaising with tenants and trades
• Managed the process of issuing rent increase notices, ensuring compliance with the Residential Tenancies Act 2010 and providing clear communication to tenants and landlords.
• Managed landlord insurance claims, including the preparation of comprehensive documentation, cost estimates, and supporting calculations. Led the negotiation of settlements with insurers to ensure fair outcomes
• Supervised a team of leasing staff, overseeing their work and ensuring they provided regular updates on the status of properties, ensuring all were prepared and ready for leasing

• Perform all tasks associated with traffic management to ensure safe and orderly flow around work site
• Diligently implement the Traffic Guidance Scheme in compliance with relevant safety and legal standards
• Carefully load and unload vehicles with signage and equipment, ensuring accuracy and safety at all times
• Proactively report on site hazards and near misses, contributing to a culture of safety and continuous improvement
• Promptly action instructions from team leaders and foremen, ensuring tasks are completed effectively and on schedule
• Control traffic, pedestrians and cyclists to protect maintenance workers, work crews and members of the public

• Provided front-of-house reception and customer table service, delivering a welcoming and attentive experience to guests and ensuring a high standard of customer satisfaction.
• Maintained venue presentation, performing regular clean-up duties and venue checks to ensure a clean, safe, and inviting environment in line with hospitality standards.
• Performed bartending duties, including preparing and serving beverages, maintaining bar hygiene, and adhering to responsible service of alcohol (RSA) regulations.
• Assisted with the coordination of events and functions, supporting set-up, guest service, and post-event pack-down to ensure successful event delivery.
• Managed cashier operations, processing cash, Tyro EFTPOS transactions, and end-of-shift cash reconciliations accurately and securely.
• Handled reservation bookings and seating allocations, managing table plans.
• Contributed to social media marketing efforts, assisting in the development and execution of Instagram marketing strategies to increase venue visibility and patronage.
• Implemented and adhered to NSW Government COVID-19 safety guidelines, including the execution of venue safety action plans, to maintain a compliant and safe environment for staff and patrons.

• Managed off-plan property projects, building defect repairs under builder warranties for newly constructed rental properties, ensuring quality standards were met before tenant occupation.
• Provided accounting support services, performing bank reconciliations, processing invoices, and managing mid-month and end-of-month financial disbursements to property owners and creditors.
• Served as the primary point of contact for property management disputes and conflict resolution, maintaining professional and effective communication to achieve satisfactory outcomes for all stakeholders.
• Coordinated end-to-end leasing processes including advertising rental properties, conducting open homes, and engaging with prospective tenants.
• Conducted and compiled comprehensive property inspection reports for both routine and outgoing inspections.
• Skilled in preparing documentation for NSW Civil & Administrative Tribunal (NCAT) and representing the Landlord in both in-house and
• Managed the process of issuing rent increase notices, ensuring compliance with the Residential Tenancies Act 2010 and providing clear communication to tenants and landlords.
• Processed tenancy bonds claim disputes and refund
• Coordinated property maintenance and repairs, ensuring timely resolution of issues by liaising with tenants, landlords, and qualified tradespeople while maintaining compliance with legal obligations.
• Collaborated with and provided training to leasing staff, mentoring team members.
• Implemented and adhered to NSW Government COVID-19 safety guidelines, including managing COVID-19 impacted tenancy support claims, ensuring compliance with evolving regulations and protecting tenant and landlord interests.

• Managed end-to-end property leasing processes, including advertising available properties, conducting open home inspections, screening prospective tenants, and processing tenancy applications to secure quality tenancies.
• Provided direct support to the Senior Property Manager, assisting with complex portfolio management, tribunal preparation, and operational administration.
• Prepared detailed property inspection reports, covering ingoing, outgoing, routine, and open inspections.
• Conducted rental appraisals, rental reviews, and implemented rent increases, in accordance with market conditions and legislative requirements to optimise landlord returns.
• Administered tenancy bonds, including lodgement, claim dispute resolution, and bond refund processes through NSW Rental Bonds Online.
• Prepared legal documentation and represented landlords at the NSW Civil & Administrative Tribunal (NCAT), managing in-house hearings with professionalism and thorough case preparation.
• Coordinated property maintenance and repairs, liaising with tenants, landlords, and trades to ensure timely completion of works.

Company Overview: Business has ceased operations

• Acted as the primary front-of-house representative, serving as the first point of contact for landlords, tenants, visitors, and service providers, delivering a professional and welcoming client experience.
• Managed the end-to-end property leasing process, including advertising rental properties, conducting open homes, screening tenant applications, and preparing lease agreements.
• Performed key administrative functions, including the preparation, management of tenancy leases, notices, and associated forms to support smooth tenancy operations.
• Coordinated property maintenance and repair activities, liaising with tenants, landlords, and contractors to ensure timely and cost-effective resolution of maintenance issues.
• Prepared comprehensive property inspection reports, covering open inspections, ingoing condition reports, outgoing condition reports, and routine property inspections.
• Handled financial transactions with precision, including receipting and reconciling large sums of money, managing petty cash, and ensuring all transactions were processed in accordance with company financial procedures.

• Ensuring rooms were presented to a high standard and arranged according to specific client requirements, including the coordination of equipment, refreshments, and layout preferences.
• Professionally redirected incoming calls via a multi-line phone system, assessing customer needs and directing enquiries to the appropriate departments to support efficient service delivery.
• Scheduled and confirmed client appointments, ensured the accuracy of client records, and communicated professionally to deliver timely updates, supporting a smooth and welcoming front-of-house experience.
• Processed client charges in line with company billing rates, ensuring accurate invoicing and reconciliation during month-end procedures.