Ann C Ross (AMHSW) - Secondary School Social Worker

Work History

Secondary School Social Worker

Belridge Secondary College

09.2020 - 12.2020

Provided crisis intervention support for students, families and educators.
Counseled individuals and groups in specific problem areas.
Maintained confidential case documentation.
Assisted teachers with identifying, referring and supporting students.
Worked with teachers, administrators, students, parents and external support agencies to maximize treatment success.
Created a mindfulness program using evidence based models. To support students who struggled with conforming to school structure due to some mental health concerns and experienced bullying in the school environment.
Provided support using biopsychosocial assessment.
Supported students with counselling using person centred care model.
Facilitated individual and group therapy sessions per week to solve problems, set and achieve goals and improve communication skills.

Program Coordinator

East Maddington Primary School

02.2020 - 12.2020

Fostered relationships to define programming needs and strengthen organizational standing.
Analyzed program effectiveness to modify, adapt and optimize workflows.
Directed, coordinated and administered mentor programs.
Codesigned 'Inspiring Minds Mentor Pilot Program' to support CALD students who were unable to learn during covid pandemic due to language barriers and lack of technology due to financial strains on families.

Clinical Coordinator

Youth Focus Inc

06.2024 - Current

Mentored new clinical staff members for proper onboarding and orientation processes.
Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.

YNWA Social Work & Counselling Services

Self employed

12.2021 - Current

Provide community resources and referrals to support client basic needs.
Conducted client interviews to gather information and update case records.
Assessment, reflective practice, critical analysis, evaluation follow up and client feedback.
Organized and secured case records and reports to maintain confidentiality of client treatment
Served as client advocate and promoted ideas that aligned with client best interest.
Attended meetings, training, conferences and seminars to advance professional knowledge.
Offers disability counselling support.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Provide grief and bereavement counseling to support family members after death of loved ones.
Assist clients with career training, resource applications and counseling programs to facilitate life enrichment.
Maintained client best interest and safety by mediating family conflict under facility supervision.
Group facilitation and workshops offered to support behavioural concerns.
Delivery online, home visits, and face to face counselling.
Provide Grief and loss program and bereavement counselling.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Support psychosocial needs of clients.

Belridge High School Social worker

UWA

07.2020 - 12.2024

Worked with educational team to develop Individual Education Plans (IEPs) for students.
Counseled student's in student services utilizing trauma informed practices MBCBT and Dialectical Behaviour Therapy and provided behaviour support.
Implemented evidence-based programs aimed at improving school climate and promoting positive behavior among students.
Established supportive relationships with at-risk youth through regular check-ins, goal-setting activities, and consistent followup.

Lifeline Crisis Supporter

Lifeline WA

09.2016 - 07.2024

Collected relevant information from help seekers to determine support needs and evaluate risk of harm.
Worked on 13Help nightshift to support firefighters, Covid pandemic and other crisis’s that affect entire communities.
Offered counseling and stabilization support to reintroduce calm in crisis situations.
Handled crisis situations with exceptional tact, enacting best possible interventions for service and support.
Offered help seekers referrals and provided extensive referrals to community-based support.
Supported funding team as an ambassador of Lifeline and a public speaker.
Provide crisis intervention to imminent help seekers in crisis
Modeled positive attitudes and choices to support Lifeline’s vision of zero suicide.
Used distance learning technology to meet professional development essential training.
Administered Lifeline's suicide prevention programs.
Supervised Lifeline Volunteers to drive optimal team performance.
Provide CARE Model to support help seekers.
Volunteer as a Crisis Supporter.
Responded to crisis situations when severe mental health and behavioral issues arose.
Educated family members and helped each support clients by improving coping techniques.

Clinical Lead

Headspace

02.2023 - 06.2024

Maintained accurate records of patient progress and treatment outcomes.
Identified areas for improvement in headspace practices through data analysis.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Maintained updated knowledge through continuing education and advanced training.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Recognized by management for providing exceptional service changing over models when staff showed reluctance to change.
Collaborated with others to discuss new opportunities.
Maintained schedule of class assignments to meet deadlines.
Chair intake meetings and liaise with stakeholders and multidiciplanary team.
Train staff on new theraputic methods.
Liaise with managers and governance to improve performance, policies and procedures.
Senior first aider.
Approached patients and engaged in conversation through use of effective interpersonal and people skills.
Conduct family sessions.
Provide conflict resolution mediation.
Conduct single session therapy.
Work with case management.
Conduct Clinical Meetings.
Provide regular Supervision to clinical staff.
Educate staff on risk safety and planning
Follow and oversee triage, assessment, interventions. Case reviews and Clinical Sumarries and discharge
Allocate patients or refer to appropriate service.
Coordinated patient discharge planning including follow-up appointments.
Provided guidance to junior staff on professional development issues.
Implemented new strategies to increase efficiency and reduce costs in the department.
Ensured that all relevant legislation was adhered to within the ward environment.
Attended conferences and seminars related to clinical practice developments.
Conducted regular clinical assessments of patients in headspace.
Developed, implemented and evaluated patient care plans according to individual needs.
Delivered training sessions on clinical procedures and techniques to nursing teams.
Assisted with recruitment and performance management processes for nursing staff.
Organized and supervised the daily activities of other nursing staff.
Reviewed safety protocols and policies in line with current best practice guidelines.
Liaised with other healthcare professionals to ensure continuity of care for patients.
Participated in multidisciplinary team meetings to discuss cases and plan treatments.
Facilitated communication between medical personnel, families, and other stakeholders.
Provided advice on ethical considerations related to clinical decisions making.
Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
Assisted patients with obtaining advanced treatment by referring to specialists.

Mental Health Advocate

Multicultural Futures

03.2021 - 07.2021

Collaborated closely with mental health team to provide person centred care.
Interacted with families and therapists to inform each party of client's progress within treatment program.
Presented case history material to review and discuss with other staff members.
Created a mindfulness program using evidence based knowledge to support students and teachers who had experienced vicarious trauma at Language Links, international school.
Worked alongside psycholgist on home visits.
Utilized established assessment techniques to evaluate and diagnose social interaction and learning problems.
Monitored clients progress, mental health and sociability through ongoing individual assessments.
Took clients for external appointments to government services and advocated on their behalf.
Counselled refugees using trauma informed practices.
Used Culturally trauma informed practices to connect with DV clients.
Provided human rights by offering an interpreter.
Frequently used interpreter service.

Community Youth Worker

The City of Wanneroo

10.2018 - 02.2020

Offered key emotional support to special needs youth.
Used calm, positive and encouraging approach with youth.
Directed activities to promote growth in mental, emotional and educational areas.
Encouraged participants to develop leadership and self-esteem skills through group discussions.
Role modeled positive behavior for youth by providing leadership and positive influence.
Built and maintained strong relationships with young people and colleagues by successfully resolving issues and responding promptly to phone inquiries.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidentiality and privacy to prevent data compromise and comply with Youth Work Code of Ethics & regulations.
Answered questions and responded to inquiries to deliver high level of service to young people.
Collaborated with youth workers to support young people.
Evaluated client behavior and reported changes to peers.
Conferred with managers to understand and meet diverse needs, and was provided with frequent feedback.

Youth Worker

Passages Engagement Hub

02.2019 - 08.2019

Used calm, positive and encouraging approach.
Supported and worked towards recovery and maintaining daily essential supports.
Supported drop in centre values and constant positive support of young homeless people in safe and secure environment.
Modelled appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
Supervised youth group members to maintain organized and safe space.
Monitored behavior in individual and group sessions and intervened when neccesary.
Helped to foster and improve levels of self-worth and confidence.
Engaged with youth through various recreational activities, which included an art program I created and organised weekly.
Maintained client confidentiality and privacy and supported safe environment.
Observed, active listened and supported homeless youths.
Attended 50/50 meetings which partnered with other homeless services to collaborate and problem solve.
Offered guidance in group settings to address self-esteem and anger management issues.
Encouraged youth to express feelings and discuss their lives and share storytelling through talking therapy.

Family Support Worker

Mercycare

10.2013 - 12.2015

Communicated with parents and fostered strong professional relationships with refugees and new migrants at purpose built centre
Supported Teacher with 3 years old program program
Supported Teacher to developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
Connected and communicated building rapport with new families to area and provided support when needed through referrals.

Manager/Supervising Officer

Addison Park Daycare

10.2010 - 01.2013

Managed 60 place centre with 15 employees for 2 years and 3 months.
Oversaw administration, prioritising governance and organisational requirements of the organisation.
Supervising Officer Position led to a change of career through retraining as a Counsellor and Social Worker.
Collaborated and supported families, individuals and groups.
Mentored staff to meet quality care which received high care accreditation.

Manager / Supervising Officer

Kidz Biz Early Learning Centre

02.2009 - 09.2009

Managed 90 place centre with 22 staff members.
Delivered excellent customer service and adhered to standard practices.
Built up reputation of centre and increased profits for stakeholders and created waitlist.
Mentored staff about accreditation facilitated training groups and out sourced relevant professionals to upskill staff.

Group Leader

Thuringowa Early Learning Centre

06.1998 - 06.1999

Kept areas clean, neat and inspection-ready to comply with guidelines.
Group leader of preschool group.
Prepared and delivered weekly programs to support individual child development.

Assistant Manager

Kelton Daycare Centre

11.1996 - 01.1998

Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Acquired heavy goods licence to drive 22 seater bus to take groups out during holidays.

Group Leader

Kidz Corner

06.1995 - 11.1996

Kept areas clean, neat and inspection-ready to comply with product guidelines.
Used calm, positive and encouraging approach with children aged 2-3 & 3-4 groups
Structured weekly programs reviewed and adapted weekly.
Developed accreditation checklist for monitoring children based on current curriculum checklist.

Nursery Nurse

Oxford Street Maternity Hospital

09.1990 - 02.1995

Guided new mothers with breastfeeding and taking care of newborns.
Supported new mothers and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Kept areas clean and supported maternity staff on wards.
Effectively communicated with family members to provide daily updates about patient care.
Advocated for parents during times of stress by offering listening ear and providing insight into care.
Established a safe and nurturing environment for the children under my care, ensuring their emotional wellbeing.
Contributed to the improvement of the nursery''s overall quality rating through consistent adherence to policies and procedures.
Implemented creative ways to teach basic numeracy skills using counting games, puzzles, number songs, and manipulatives like blocks or counters.
Cordinated and ran education propgrams specific to groups that where age appropriate and development specific. (Physical intellectual emotional and social.)

Summary

Overview

Work History

Secondary School Social Worker

Program Coordinator

Clinical Coordinator

YNWA Social Work & Counselling Services

Belridge High School Social worker

Lifeline Crisis Supporter

Clinical Lead

Mental Health Advocate

Community Youth Worker

Youth Worker

Family Support Worker

Manager/Supervising Officer

Manager / Supervising Officer

Group Leader

Assistant Manager

Group Leader

Nursery Nurse

Education

Certificate of Mental Health Social Work (AMHSW) - Mental Health Clinical Counselling

Supervisor of Supervisor's Certificate - Mental Health And Wellbeing

Master of Science - Social Work

Bachelor of Arts - Youth Work

Diploma of Counselling

Cert IV Small Business Management

Teachers Assistant

Early Learning 0-12 Years

Skills

Affiliations

Work Preference

Work Type

Work Location

Important To Me

Timeline

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