Anne Bourke
Redland Bay,QLD
Summary
Accomplished Dispensary Assistant/Front Shop Manager with a proven track record at Priceline Pharmacy, enhancing operational efficiency and fostering a positive work environment. Expert in POS system operation and motivational leadership, consistently delivering exceptional customer service and maintaining high standards of cleanliness and patient confidentiality. Achieved significant improvements in team dynamics and customer satisfaction.
Professional with strong background in dispensary operations, emphasizing accuracy and compliance. Skilled in inventory management, customer service, and product knowledge. Known for fostering team collaboration and adapting to dynamic environments to achieve results. Dependable contributor with keen eye for detail and focus on delivering quality outcomes.
Overview
14
14
years of professional experience
Work History
Dispensary Assistant/Front Shop Manager
Priceline Pharmacy
03.2019 - 08.2022
- Supported team members during busy periods, ensuring timely service for all customers.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Demonstrated flexibility in adapting to changing store policies or procedures as needed.
- Answered questions regarding medication instructions and usage.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
Front Shop Supervisor/Health Hero
Priceline Pharmacy
10.2012 - 02.2018
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Checked incoming orders and organized new stock.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Pharmacy Assistant
Sullivan Pharmacy Group
05.2008 - 02.2011
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted customers in selecting over-the-counter medications and health care products.
- Re-stocked shelves with prescribed medications and health care products.
Education
No Degree - Community Pharmacy
Pharmacy Guild Australia
Brisbane, QLD11-2007
High School Diploma -
Ballarat Secondary College
Ballarat, VIC10-1997
Skills
- Motivational attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Patient confidentiality
- Cash handling proficiency
- POS system operation
- Product knowledge expertise
- Supporting medical patients
- Maintaining confidentiality
- Building rapport
- Product merchandising
- Loss prevention
- Online order management
Timeline
Dispensary Assistant/Front Shop Manager
Priceline Pharmacy
03.2019 - 08.2022
Front Shop Supervisor/Health Hero
Priceline Pharmacy
10.2012 - 02.2018
Pharmacy Assistant
Sullivan Pharmacy Group
05.2008 - 02.2011
No Degree - Community Pharmacy
Pharmacy Guild Australia
High School Diploma -
Ballarat Secondary College
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