Anne Church

• Led the development and execution of enterprise-wide change management strategies including re-entry into the work place
• Development and the delivery of change management artifacts from change strategies and plans, high level and detailed impact assessments, communications and engagement plans to transition and reinforcement approaches across multiple program and project initiatives
• Applied Prosci, ADKAR and Lean Change methodologies to support waterfall and agile project delivery cycles ensuring smooth integration of new processes, ways of working, technology and people changes with minimal disruption
• Collaborate with sponsors, business owners, enterprise change and project stakeholders to determine and inform change sequencing, prioritisation, expectations as well as raise risks and issues at a program level and initiative level to algin with strategic objectives
• Design and delivery of a capability framework, capability assessments and technical training aligned to a business vision and program outcomes within the value based health care project team and wider enterprise representatives
• Tailor change readiness surveys to unique business requirements and business opportunities to gain insights to measure and track change success and inform and tailor change activities
• Coach claims management leaders on change leadership techniques, tools and opportunities resulting in more consistent messaging and alignment across the the divisions and driving leadership led change
• Support the development of program and project scheduling, estimating and governance requirements to support change management activities ensuring quality standards and timeframes are achieved
• Leading a team of change managers and collaborating with enablement partners within a program of work towards shared goals and to achieve change outcomes consistently across the team

• Collaborated with stakeholders to develop change management plans
• Maintain documentation of change management plans, activities and collateral activities
• Conducted impact assessments to identify impacts to groups and individuals and propose mitigation activities that clearly articulate the changes and impacts
• Developed and delivered training targeted to those impacted aligned to initiative outcomes and measures
• Worked collaboratively within a multi-disciplinary team to understand, engage and create buy in front leadership to front line staff

• Developed process optimisation opportunities and developed business requirements to streamline claims processing workflows
• Communication of business improvement processes on bi-monthly cycles using a waterfall approach of delivery
• Developed training content and conducted training sessions for staff on new system business improvement changes
• Provided technical support during the implementation of new system changes
• Created test use cases and completed business system testing prior to implementation
• Defect management support post go live

• Managed high-volume caseloads of long term and severely injured clients, ensuring timely completion of tasks and effective communication with clients and providers
• Provided person centred planning and managed multidisciplinary provider teams to provide intermittent support for long term clients and ongoing support with active independence goals to achieve outcomes
• Maintained detailed documentation of client interactions and progress toward goals through independence planning, providing a clear record and clear expectation setting
• Problem solving and analytical assessment skills to determine liability and support decision making

Providing rehabilitation services and manual therapies to clients with musculoskeletal complaints in the rehabilitation of patients in spinal, orthopaedic, amputee, and acquired brain injury wards

Providing therapy to patients in the cardiothoracic ward and part of the cardiac wellness group, aiding in the rehabilitation pre and post surgery