Anne Collins
Magnetic Island,QLD
Summary
Dedicated customer service and administrative professional with extensive experience and positive attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, and skilled in working under pressure and adapting to new situations and challenges.
Seeking to maintain full-time position utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
APS3 Participant Support Officer
National Disability Insurance Agency
10.2023 - Current
- Implemented process improvements that streamlined workflows, increasing operational efficiency.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Contact Centre Operator
Customer Service NSW
05.2023 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out daily duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
Guest Services Officer
Peppers Blue On Blue
03.2022 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Completed paperwork, recognising discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and fast-paced environment.
- Responded to customer requests for products, services and company information.
- Well-versed in making cocktails and mixing alcoholic drinks.
- Proven ability to develop and implement creative solutions to complex problems.
Child Care
Mingara Playhouse
12.2019 - 03.2020
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and any issues.
- Provided exception customer service.
- Took bookings for daily openings.
- Operated POS.
- Cared for children in nurturing and age-appropriate way.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Community Support Worker
Autism Spectrum Australia (ASPECT)
06.2018 - 03.2019
- Communicated effectively with individuals of all areas on autism spectrum.
- Educated families and community members about Autism spectrum disorder, including its impact on children and their behaviors.
- Provided emotional support while with participants to develop long term plans and goals.
- Cultivated relationships with each client to better experience and outcome for all parties.
- Coordinated scheduling for clients.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Piano and Singing Teacher
Central Coast Music Factory
07.2015 - 01.2019
- Planning individual lessons for students
- Teaching students musicianship, instrumental technique and interpretation.
- Coordinating lesson schedules and collecting fees.
- Communicating effectively with parents to educate them on their Childs progression.
- Arranging and preparing pupils for performance opportunities.
Customer Care Assistant/ Aftermarket Sales
Brian Hilton Motor Group
03.2011 - 12.2014
- Respond to customer inquiries, providing accurate and appropriate information as required
- Sales of protection products for new and used cars
- Maintained up to date customer records management
- Preparation of documents, compiling factual information for meetings, update company websites
- General office administration, incoming/outgoing correspondence, mail duties, email and faxing
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Investigated and resolved accounting, service and delivery concerns
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
Education
Professional Development Learning Modules
National Disability Insurance Scheme
Townsville, QLD10.2023
Professional Development Learning Modules
Department of Customer Service NSW
Gosford, NSW05.2023
Certificate 1V Hospitality
Sero Institute
Queensland01.2022
Aspect Professional Development Learning Modules
Autism Spectrum Australia
Newcastle, NSW05.2018
Certificate 111 Business Administration
Job Training Institute
Central Coast, NSW03.2010
Skills
- Relationship Building
- Continuous Learning
- Adaptability and Flexibility
- Time Management
- Team Collaboration
- Independence and Decision-Making
- Multitasking Abilities
- Analytical Skills
- Data Analysis
- Self Motivation
- Problem-solving abilities
- Interpersonal Skills
Accomplishments
Caroline Brogan - APS5
PSO Team Leader - QLD PSO's - Service Delivery
Ph: 0418 576 691 or 0492 490 777
caroline.brogan2@ndis.gov.au
Jess Klein - APS6
Team Leader - New Starter Experience Program
QLD Service Delivery
Ph: 07 3025 1865
jess.klein2@ndis.gov.au
Timeline
APS3 Participant Support Officer
National Disability Insurance Agency
10.2023 - Current
Contact Centre Operator
Customer Service NSW
05.2023 - 09.2023
Guest Services Officer
Peppers Blue On Blue
03.2022 - 03.2023
Child Care
Mingara Playhouse
12.2019 - 03.2020
Community Support Worker
Autism Spectrum Australia (ASPECT)
06.2018 - 03.2019
Piano and Singing Teacher
Central Coast Music Factory
07.2015 - 01.2019
Customer Care Assistant/ Aftermarket Sales
Brian Hilton Motor Group
03.2011 - 12.2014
Professional Development Learning Modules
National Disability Insurance Scheme
Professional Development Learning Modules
Department of Customer Service NSW
Certificate 1V Hospitality
Sero Institute
Aspect Professional Development Learning Modules
Autism Spectrum Australia
Certificate 111 Business Administration
Job Training Institute
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