Anne-Felicitas Allan
St Kilda East,Vic
Summary
I am a serviced-focused hospitality professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. I consider myself a competent sales leader with sound judgment, good planning abilities and interpersonal communication strengths. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace and team around me.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Fitzrovia Cafe and Restaurant
01.2021 - Current
- Managed employee reviews, training, rosters, and relationships.
- Cultivated strong relationships with customers, suppliers, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Food and Beverage Supervisor
Hofbräuhaus
01.2019 - 01.2021
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Chef De Rang
Hotel Zum Schiff
03.2014 - 03.2018
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
Education
Certifcate 4 - Hospitality
Australian Vocational Training And Employment
Melbourne, VIC11.2023
Vocational Training - Hotel Industry Expert
Industrie Und Handelskammer Baden-Wuerttemberg
Freiburg Im Breisgau06.2011
Skills
Leadership and team building
Staff Motivation
Problem Resolution
Training and coaching
Customer Retention
Community Outreach
Efficient multi-tasker
Additional Information
Permanent Resident
Languages
English
Native or Bilingual
German
Native or Bilingual
Certification
- Certificate IV in Hospitality
- Certificate 'Hotel industry expert' (Germany)
Certificate authentication upon request
Referees
Mascha Lieberwirth
0414 292 335
mascha.lie@yahoo.com
Supervisor, Hofbräuhaus Melbourne
Darren Robinson
0403 457 762
darren@fitzrovia.com.au
Owner, Fitzrovia St Kilda
Timeline
General Manager
Fitzrovia Cafe and Restaurant
01.2021 - Current
Food and Beverage Supervisor
Hofbräuhaus
01.2019 - 01.2021
Chef De Rang
Hotel Zum Schiff
03.2014 - 03.2018
Certifcate 4 - Hospitality
Australian Vocational Training And Employment
Vocational Training - Hotel Industry Expert
Industrie Und Handelskammer Baden-Wuerttemberg
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