Anne-Felicitas Allan
St Kilda East,Vic
Summary
I am a serviced-focused hospitality professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. I consider myself a competent sales leader with sound judgment, good planning abilities and interpersonal communication strengths. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace and team around me.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Fitzrovia Cafe and Restaurant
01.2021 - Current
- Managed employee reviews, training, rosters, and relationships.
- Cultivated strong relationships with customers, suppliers, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Food and Beverage Supervisor
Hofbräuhaus
01.2019 - 01.2021
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Chef De Rang
Hotel Zum Schiff
03.2014 - 03.2018
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
Hotel Industry Expert Apprentice
Relais&Chateuax Hotel Schwarzmatt
09.2008 - 09.2011
- Worked under guidance of experienced hospitality professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to Hotel policies, procedures, and safety guidelines during daily work activities.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Education
Certifcate 4 - Hospitality
Australian Vocational Training And Employment
Melbourne, VIC11.2023
Vocational Training - Hotel Industry Expert
Industrie Und Handelskammer Südlicher Oberrhein
Freiburg Im Breisgau, Germany 06.2011
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Training and Development
- Staff training/development
- Employee Scheduling
- Staff Motivation
- Purchasing
- Sound Judgment
Additional Information
Permanent Resident
Languages
German
Native or Bilingual
English
Native or Bilingual
Certification
- Certificate IV in Hospitality
- Certificate 'Hotel industry expert' (Germany)
Certificate authentication upon request
Timeline
General Manager
Fitzrovia Cafe and Restaurant
01.2021 - Current
Food and Beverage Supervisor
Hofbräuhaus
01.2019 - 01.2021
Chef De Rang
Hotel Zum Schiff
03.2014 - 03.2018
Hotel Industry Expert Apprentice
Relais&Chateuax Hotel Schwarzmatt
09.2008 - 09.2011
Certifcate 4 - Hospitality
Australian Vocational Training And Employment
Vocational Training - Hotel Industry Expert
Industrie Und Handelskammer Südlicher Oberrhein
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