Anne-Gaelle Ami
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Destination Expert
Hello Islands Destinations Management
04.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Reservation Agent
Emotions Destinations Management
03.2022 - 03.2023
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Enhanced communication between departments by sharing guest preferences, requirements, and special requests with relevant hotel staff.
- Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
- Contributed to sales efforts by participating in local travel trade shows and industry events on behalf of the hotel.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and reservation system updates.
- Maximized occupancy rates by closely monitoring availability trends and adjusting pricing strategies accordingly.
Guest Experience Agent
Veranda Tamarin Hotel
11.2021 - 02.2022
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in process for improved efficiency and reduced wait times for guests.
- Maintained a clean and welcoming lobby, contributing to positive first impressions from guests.
- Assisted in training new team members, resulting in a more cohesive and efficient workforce.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality cleanliness standards.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Resolved guest complaints efficiently, minimizing negative impact on overall experience.
- Provided knowledgeable recommendations for local attractions, enhancing guests'' enjoyment of their stay.
- Implemented feedback from guest reviews, continuously improving service levels and overall satisfaction ratings.
- Ensured seamless communication between departments for optimal coordination of guest needs and requests.
- Managed reservations system effectively, reducing booking errors and maximizing revenue opportunities.
- Handled high-pressure situations with professionalism, diffusing tension while ensuring guest satisfaction remained the top priority.
Education
ICCE Advanced Certificate - Science Bias
Morning Star School
Mauritius10.2021
School Certificate - Mathematics, Biology, English, French & Economics
Morning Star School
Mauritius11.2018
Skills
- Flexible and Adaptable
- Microsoft Office
- Conflict Resolution
- Analytical Thinking
- Troubleshooting
- Computer Skills
- Critical Thinking
- Customer Service
- Customer Relations
- Verbal Communication
- Public Speaking
- Friendly, Positive Attitude
Tennis Player and Athletic at National Level
During my school years, I had the chance to embrace the love of sports through Tennis and Athletics at National Levels. After injuries, I had to put an end to my sporting career and focus on other goals.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Destination Expert
Hello Islands Destinations Management
04.2023 - 03.2024
Reservation Agent
Emotions Destinations Management
03.2022 - 03.2023
Guest Experience Agent
Veranda Tamarin Hotel
11.2021 - 02.2022
ICCE Advanced Certificate - Science Bias
Morning Star School
School Certificate - Mathematics, Biology, English, French & Economics
Morning Star School
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