ANNE GREEN
Greenslopes,Australia
Summary
Highly motivated, compassionate Personal Support Worker to the elderly, eager to continue a role providing high-quality services to older Australians, to make a positive difference to the lives of others. 30+ years’ experience working in sales roles, with diverse client groups, excellent communication and interpersonal skills. Skilled in developing and implementing plans and ensuring strict adherence to organisational policies and procedures, and legislation. Experienced completing accurate and timely documentation and reports. Works ethically and with integrity.
Overview
36
36
years of professional experience
Work History
Personal Support Worker
River Healthcare
03.2022 - Current
- Supporting the elderly to remaining living independently in their own homes
- Assisting with Activities of Daily Living
- Working safely
- Supporting people living with dementia
- Assisting clients with medication
- Delivering care using a palliative approach
- Providing loss & grief support
- Risk prevention & supporting older people legally and ethically
- Coordinating and facilitating Wellness Classes
- Enabling older people to stay social and to maintain functional independence and a greater quality of life
CAREGIVER
Home Instead
03.2021 - 03.2022
- Meeting the needs of older people
- Diversity & supporting independence and wellbeing
- Working safely
- Supporting people living with dementia
- Assisting clients with medication
- Facilitating responsible behaviour
- Risk prevention & supporting older people legally and ethically
- Individualised plans, relationships & physical health
- Administering & monitoring medications
- Providing loss & grief support
- Delivering care using a palliative approach
- Coordinating, supporting & facilitating services & networks for older people
TERRITORY MANAGER
Vodafone
01.2015 - 12.2020
- Company Overview: Vodafone is a telecommunications company that provides mobile and fixed-line services
- Lead up to nine stores within territory, create and sustain a sales and customer centric culture
- Utilise sales reporting, competitive data, product and local area marketing, drive a sales focus that continually improves store productivity
- Work closely with cross functional teams to review, create and deliver retail operational processes that accurately reflect the brand
- Implement effective HR planning (talent, career and succession management) to lift recruitment, induction and training standards
- Ensure the timely and accurate implementation of agreed store standards including visual merchandising, displays and planogram standards
- Key Achievements:
- Delivered $13M in revenue through 2019 and 2020, considerably increased conversion and productivity per store year on year
- Built a strong and effective leadership team and achieved a leadership index score (measuring team engagement) over three consecutive years
- Increased brand awareness by approaching businesses in regional Qld, Sunshine Coast and North Brisbane metro areas, and negotiating advertising, including in-centre and within buses and taxis
- Mentored multiple team members into Store Manager roles, part of a mentor training program to support aspiring leaders
- Assisted to convert 100 retail employees to Call Centre Operators within a two-week timeframe, to support customer care during COVID-19 pandemic
- Performed State Manager role over Christmas 2018 and 2019 - in 2018 achieved the highest % to sales KPIs in a five-year period
- Initiated a highly successful program providing technology education to people within aged care homes, facilitated team to run monthly sessions
- Completed a Mental Health First Aid Course, utilised information to provide support to staff to manage anxiety and respond flexibly to change
- Vodafone is a telecommunications company that provides mobile and fixed-line services
RETAIL STORE MANAGER
Vodafone
01.2010 - 12.2015
- Company Overview: Vodafone is a telecommunications company that provides mobile and fixed-line services
- Provide leadership to team to ensure extraordinary levels of service
- Provide leadership to team to ensure all sales targets are met
- Administrate daily banking and POS procedures
- Ensure all contracts are completed accurately in store
- Manage store recruitment needs including interviewing candidates and actively seeking to minimise staff turnover
- Ensure all pay-roll related processes are fully complied with
- Undertake stock-take and reconcile any variances
- Observe presentation standards of all the team and ensure these are aligned with the uniform policy
- Ensure visual merchandising guidelines are adhered to at all times
- Manage store repairs and maintenance requests to comply with OHS
- Prepare store for major refit including following shutdown procedures and re-opening
- Key Achievements:
- Led four stores between 2010 and 2015
- Promoted several of my team members from sales associate roles to leadership roles throughout this period
- Excelled in results and performance, delivering world class customer service
- Promoted to Territory Manager in 2015
- Vodafone is a telecommunications company that provides mobile and fixed-line services
MANAGER
StrathSportz
01.2008 - 12.2010
- Research and identify target account opportunities
- Negotiate with target businesses to establish new accounts
- Develop sales plans to target new market segments
- Design and implement strategies to improve customer responsiveness and sales performance
- Implement marketing strategies to grow and strengthen customer base
- Plan revenue targets and set individual sales targets
- Manage overall compliance with relevant legislative requirements
- Monitor customer service and implement strategies to improve
MANAGER/ SALES ASSISTANT
Sportsco
01.2002 - 12.2008
- Manage team members including individual performance and sale targets
- Perform sales and customer service duties
- Mediate customer disputes
- Manage store accounts
- Perform buying duties
- Supervise stock audits and annual stock take
- Coordinate store merchandising and displays
- Perform cash handling
- Perform data entry and updated computer records
- Manage lock-up and security system activation procedures
FITNESS INSTRUCTOR/ PERSONAL TRAINER
Lifestyle Fitness
01.2001 - 12.2002
- Supervise gym members
- Develop strong rapport with customers
- Motivate people to train
- Motivate customers to succeed in reaching their goals
MANAGER/ SALES ASSISTANT
Elsternwick Office Supplies
01.1989 - 12.2001
Education
Tertiary Orientation Programme -
Prahran College of Education
Year 11 -
Monivae College
Skills
- WORK SAFELY
- EXCELLENT COMMUNICATION SKILLS
- SOUND PROBLEM-SOLVING SKILLS
- STRONG TIME MANAGEMENT SKILLS
- HIGH LEVEL OF ATTENTION TO DETAIL
- EXCELLENT TEAM MEMBER
- MICROSOFT OFFICE SUITE
- ACCOUNT MANAGEMENT
- INVENTORY MANAGEMENT
- POINT OF SALE
Training And Development
- Mental Health First Aid Training, 01/01/20
- Diploma in Business Studies (Computer Programming and Accounting), Holmesglen College of TAFE, 01/01/91
- Bachelor of Arts, Monash University, 01/01/93
- Qualified Fitness Instructor with Australian Institute of Fitness Certificate IV - Fitness Instruction and Personal Training, 01/01/06
- CPR and First Aid, 01/01/24
- Fluid First Aid, 01/01/24
Hobbies and Interests
- Terrarium Design
- Bush walking and cycling
- Painting, arts and crafts
Timeline
Personal Support Worker
River Healthcare
03.2022 - Current
CAREGIVER
Home Instead
03.2021 - 03.2022
TERRITORY MANAGER
Vodafone
01.2015 - 12.2020
RETAIL STORE MANAGER
Vodafone
01.2010 - 12.2015
MANAGER
StrathSportz
01.2008 - 12.2010
MANAGER/ SALES ASSISTANT
Sportsco
01.2002 - 12.2008
FITNESS INSTRUCTOR/ PERSONAL TRAINER
Lifestyle Fitness
01.2001 - 12.2002
MANAGER/ SALES ASSISTANT
Elsternwick Office Supplies
01.1989 - 12.2001
Year 11 -
Monivae College
Tertiary Orientation Programme -
Prahran College of Education
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