Anne Idrees
Orange,NSW
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
Work History
Before and After School Care Assistant
Orange Anglican Grammar School
2020.01 - Current
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Maintained accurate and detailed records of enrolments, attendance, health and safety, emergency contact information and incident reports.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviours redirection where appropriate.
- Planned and guided age-appropriate tasks like reading, crafts.
- Read and told stories to promote and support overall language development.
- Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
- Implemented daily routines and activities to stimulate and engage children.
Volunteer Shop Assistant
St Vincent De Paul Society (Vinnies) NSW
2017.09 - 2019.08
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Managed efficient cash register operations.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Digital Marketing Manager
HASIDE Australia
2017.04 - 2019.04
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Increased customer engagement through social media.
IT Support Consultant
AL-REHMAN ENTERPRISES
2008.07 - 2014.03
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware and granted system permissions to new employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
Education
Certificate Course - SAP CRM 7.0 CR100
Udemy
Melbourne, VIC07.2023
Certificate Course - HubSpot For Beginners
Udemy
Melbourne, VIC07.2023
Certificate III in Early Childhood Education & Care - undefined
Star Training Academy
2018
International TESOL Certificate - undefined
TESOL Australia
2018
Computer Collegiate - undefined
CISCO Networking Academy
2016
Diploma - Advanced Web Development (Computer
CISCO Networking Academy
2014
Master of Information Technology Management (MITM) - IT, Management Progressed
ISRA UNIVERSITY
2003
Bachelor of Arts (BA) - English Literature
SINDH UNIVERSITY
1999
Skills
- CORE COMPETENCIES
- CRM (HubSpot, SAP)
- Software Support
- Website Management
- Virus/Malware Support
- System Upgrades
- Ecommerce Expert (Shopify, Amazon, eBay)
Timeline
Before and After School Care Assistant
Orange Anglican Grammar School
2020.01 - Current
Volunteer Shop Assistant
St Vincent De Paul Society (Vinnies) NSW
2017.09 - 2019.08
Digital Marketing Manager
HASIDE Australia
2017.04 - 2019.04
IT Support Consultant
AL-REHMAN ENTERPRISES
2008.07 - 2014.03
Certificate Course - SAP CRM 7.0 CR100
Udemy
Certificate Course - HubSpot For Beginners
Udemy
Certificate III in Early Childhood Education & Care - undefined
Star Training Academy
International TESOL Certificate - undefined
TESOL Australia
Computer Collegiate - undefined
CISCO Networking Academy
Diploma - Advanced Web Development (Computer
CISCO Networking Academy
Master of Information Technology Management (MITM) - IT, Management Progressed
ISRA UNIVERSITY
Bachelor of Arts (BA) - English Literature
SINDH UNIVERSITY
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