Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Hi, I’m
Anne-Louise Thompson-Kelly
Narellan,NSW
Summary
Overview
15
years of professional experience
Work History
Life Without Barriers - Tasmanian Team
Community Engagement Planner
12.2022 - Current
Job overview
- Managed Transition of 70 client case load from Australian Unity to Life Without Barriers
- Developed planning timeline for Tasmania South Lifestyle Clients
- Provided specialized financial planning support operations team relating to NDIS funding
- Established Monthly financial review for Tasmanian South Team
Australian Unity - South West Sydney
Customer Community Coordinator
01.2021 - 12.2022
Job overview
- Developed client plans and budgets for 65 clients
- Updated Restrictive Practice Policy to endorsement
- Co-wrote Dignity of Risk Policy and Procedure to endorsement
- Reviewed and managed all potential non-compliant restrictive practice to compliance state
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans
- Particular areas of responsibility - monitoring of vulnerable clients and restrictive practices
- Developed training for community access program and strengths based approaches in delivery of support for front line staff.
Australian Unity - New South Wales.
Project Officer - Cessation of Service Reviews.
09.2020 - 12.2020
Job overview
- Assessed 30 client request to be retained as clients against criteria of client impact, staffing viability and financial sustainability
- Re-wrote assessment tool against identified criteria with measurable impacts in each criteria
- Developed recommendations and plans for senior managers
- Worked with all key stakeholders
- Monitored deadlines and milestones to keep team on track with project schedule
- Kept senior management well-informed by preparing and presenting project status reports.
Home Care Service Of NSW And Australian Unity - South West Sydney
Service Centre Manager South West Sydney
11.2011 - 09.2020
Job overview
- Managed $15M budget and 100K hours/ annum of direct service delivery
- Managed 2 tiers of staffing with 27 direct reports and further 180 staff being managed by team
- Maintained stable staffing and exceeding industry benchmark of retention by 4 years
- Managed Home and Community Care funding transition to NDIS and Aged Care Packages
- Managed 1 day programme and Home Maintenance and Modification programmes
- Increased overall margins by 4%.
Sylvanvale Foundation - South West Sydney
Regional Manager South West Sydney
09.2008 - 11.2011
Job overview
- Opened 7 new Supported Independent Living Sites as part of NSW State Government's Stronger Together Project
- Obtained Children's Guardian compliance as provider of accommodation to Children in the Care of the Minister and for Children with parental guardianship
- Implemented Disability Housing and Support Initiative (DHASI) in South- West Sydney
- Managed 2 Community Justice Accommodation Sites which saw significant reductions in incarceration rates for participants
- Established and maintained operational sites for 7 locations 10 Community Based Clients
- Supervised staff to optimize brand expansion initiatives and productivity.
Education
South West Sydney Institute of TAFE - Campbelltown, NSW
Diploma of Vocational Training And Assessment from Vocational Training And Assessment
04.2024
University Overview
College of Law - Sydney, NSW
Diploma in Family Dispute Resolution Practise from Family Dispute Resolution
12.2016
University Overview
University of New England - Armidale, NSW
Bachelor of Arts from Psychology And Human Bio Science
03.1992
University Overview
Skills
- Staff Management
- Financial Management
- Stakeholder Relationship Management
- Change Management
- Critical thinker
- Workforce Planning
- Policy Implementation
- Written Communication
- Data driven decision making
- Budget Development and Management
- Strategic Planning
- Presentation Skills
Timeline
Community Engagement Planner
Life Without Barriers - Tasmanian Team
12.2022 - Current
Customer Community Coordinator
Australian Unity - South West Sydney
01.2021 - 12.2022
Project Officer - Cessation of Service Reviews.
Australian Unity - New South Wales.
09.2020 - 12.2020
Service Centre Manager South West Sydney
Home Care Service Of NSW And Australian Unity - South West Sydney
11.2011 - 09.2020
Regional Manager South West Sydney
Sylvanvale Foundation - South West Sydney
09.2008 - 11.2011
South West Sydney Institute of TAFE - Campbelltown, NSW
Diploma of Vocational Training And Assessment from Vocational Training And Assessment
College of Law - Sydney, NSW
Diploma in Family Dispute Resolution Practise from Family Dispute Resolution
University of New England - Armidale, NSW
Bachelor of Arts from Psychology And Human Bio Science
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