Anne Luu
Sydney,NSW
Summary
Dynamic professional with extensive experience in customer service and conflict resolution at Melton Hotel. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for training staff and maintaining compliance, ensuring a safe gaming environment while fostering a positive atmosphere. Committed to achieving organizational goals and exceeding client expectations.
Overview
7
7
years of professional experience
Work History
Gaming Supervisor
Melton Hotel
Auburn
02.2015 - 09.2015
- Supervised gaming operations to ensure compliance with regulations and company policies.
- Trained and mentored staff on gaming procedures and customer service standards.
- Monitored gaming activities to maintain a safe and enjoyable environment for guests.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions for certain games and machines.
- Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.
Fashion Model
Glamour World Beauty
Cabramatta
05.2011 - 06.2015
- Worked long hours while maintaining an energetic attitude.
- Adhered to strict deadlines set by clients.
- Communicated effectively with clients about their needs and expectations.
- Upheld high standards of professionalism in high-stress environments.
- Maintained a professional attitude during shoots and events.
Manager
Medical & Legal Assessments
Bankstown
04.2011 - 11.2014
- Oversaw case management processes for medical and legal assessments.
- Coordinated communication between medical professionals and legal teams.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Account Executive - Payables and Receivables
Georges Weston Technologies
Enfield
06.2008 - 10.2010
- Processed vendor invoices and ensured timely payments for services rendered.
- Utilized accounting software to track payments and maintain accurate records.
- Communicated with clients to confirm payment terms and resolve inquiries.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Verified vendor invoices against purchase orders prior to processing payments.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Provided support for Accounts Payable and Receivable staff when needed.
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed bookkeeping and accounting consulting services.
Shop Assistant
Corningware
Birkenhead Point
03.2009 - 09.2010
- Assisted customers with product selection and inquiries.
- Maintained organized inventory and restocked shelves regularly.
- Processed customer transactions accurately at the point of sale.
- Collaborated with team members to enhance store presentation.
- Handled product returns and exchanges professionally and efficiently.
- Resolved customer complaints with empathy and effective communication.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Provided information about products and services to customers.
- Greeted customers and provided assistance with product selection.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Resolved customer complaints in a professional manner.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
Education
Diploma - Community Services
TAFE NSW
Bankstown, NSW12-2025
Certificate IV - Community Services
TAFE NSW
Bankstown, NSW11-2024
Certificate III - Community Services
TAFE NSW
Bankstown, NSW12-2023
Certificate II - Community Services
TAFE NSW
Bankstown07-2023
Certificate II - Access To Nursing
TAFE NSW
Ultimo, NSW06-2004
Certificate III - Aged Care
Tafe NSW
Ultimo, NSW12-2003
YEAR 12 - Higher School Certificate
Bankstown Girl’s
NSW11-2002
Skills
- Customer service
- Conflict resolution
- Communication skills
- Organizational skills
- Client assessment
- Time management
- Report writing
- Multitasking and organization
- Email and telephone etiquette
- Active listening
- Client advocacy
- Positive attitude
- Problem solving
- Critical thinking
- Empathy and compassion
- Case management
- Patient assessment
- Ethical judgment
- Decision making
Languages
English
Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Gaming Supervisor
Melton Hotel
02.2015 - 09.2015
Fashion Model
Glamour World Beauty
05.2011 - 06.2015
Manager
Medical & Legal Assessments
04.2011 - 11.2014
Shop Assistant
Corningware
03.2009 - 09.2010
Account Executive - Payables and Receivables
Georges Weston Technologies
06.2008 - 10.2010
Diploma - Community Services
TAFE NSW
Certificate IV - Community Services
TAFE NSW
Certificate III - Community Services
TAFE NSW
Certificate II - Community Services
TAFE NSW
Certificate II - Access To Nursing
TAFE NSW
Certificate III - Aged Care
Tafe NSW
YEAR 12 - Higher School Certificate
Bankstown Girl’s