Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Anne Luu

Sydney,NSW

Summary

Dynamic professional with extensive experience in customer service and conflict resolution at Melton Hotel. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for training staff and maintaining compliance, ensuring a safe gaming environment while fostering a positive atmosphere. Committed to achieving organizational goals and exceeding client expectations.

Overview

7
7
years of professional experience

Work History

Gaming Supervisor

Melton Hotel
Auburn
02.2015 - 09.2015
  • Supervised gaming operations to ensure compliance with regulations and company policies.
  • Trained and mentored staff on gaming procedures and customer service standards.
  • Monitored gaming activities to maintain a safe and enjoyable environment for guests.
  • Verified winnings, payouts and jackpots accurately and in a timely fashion.
  • Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions for certain games and machines.
  • Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.

Fashion Model

Glamour World Beauty
Cabramatta
05.2011 - 06.2015
  • Worked long hours while maintaining an energetic attitude.
  • Adhered to strict deadlines set by clients.
  • Communicated effectively with clients about their needs and expectations.
  • Upheld high standards of professionalism in high-stress environments.
  • Maintained a professional attitude during shoots and events.

Manager

Medical & Legal Assessments
Bankstown
04.2011 - 11.2014
  • Oversaw case management processes for medical and legal assessments.
  • Coordinated communication between medical professionals and legal teams.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Account Executive - Payables and Receivables

Georges Weston Technologies
Enfield
06.2008 - 10.2010
  • Processed vendor invoices and ensured timely payments for services rendered.
  • Utilized accounting software to track payments and maintain accurate records.
  • Communicated with clients to confirm payment terms and resolve inquiries.
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Verified vendor invoices against purchase orders prior to processing payments.
  • Maintained accurate records of all transactions relating to accounts receivable and payable activities.
  • Provided support for Accounts Payable and Receivable staff when needed.
  • Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
  • Received and recorded cash, checks and transfers.
  • Matched orders with invoices and recorded required information.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Performed bookkeeping and accounting consulting services.

Shop Assistant

Corningware
Birkenhead Point
03.2009 - 09.2010
  • Assisted customers with product selection and inquiries.
  • Maintained organized inventory and restocked shelves regularly.
  • Processed customer transactions accurately at the point of sale.
  • Collaborated with team members to enhance store presentation.
  • Handled product returns and exchanges professionally and efficiently.
  • Resolved customer complaints with empathy and effective communication.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Answered phone inquiries regarding store hours, product availability, pricing.
  • Provided information about products and services to customers.
  • Greeted customers and provided assistance with product selection.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Resolved customer complaints in a professional manner.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.

Education

Diploma - Community Services

TAFE NSW
Bankstown, NSW
12-2025

Certificate IV - Community Services

TAFE NSW
Bankstown, NSW
11-2024

Certificate III - Community Services

TAFE NSW
Bankstown, NSW
12-2023

Certificate II - Community Services

TAFE NSW
Bankstown
07-2023

Certificate II - Access To Nursing

TAFE NSW
Ultimo, NSW
06-2004

Certificate III - Aged Care

Tafe NSW
Ultimo, NSW
12-2003

YEAR 12 - Higher School Certificate

Bankstown Girl’s
NSW
11-2002

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Organizational skills
  • Client assessment
  • Time management
  • Report writing
  • Multitasking and organization
  • Email and telephone etiquette
  • Active listening
  • Client advocacy
  • Positive attitude
  • Problem solving
  • Critical thinking
  • Empathy and compassion
  • Case management
  • Patient assessment
  • Ethical judgment
  • Decision making

Languages

English
Professional
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Gaming Supervisor

Melton Hotel
02.2015 - 09.2015

Fashion Model

Glamour World Beauty
05.2011 - 06.2015

Manager

Medical & Legal Assessments
04.2011 - 11.2014

Shop Assistant

Corningware
03.2009 - 09.2010

Account Executive - Payables and Receivables

Georges Weston Technologies
06.2008 - 10.2010

Diploma - Community Services

TAFE NSW

Certificate IV - Community Services

TAFE NSW

Certificate III - Community Services

TAFE NSW

Certificate II - Community Services

TAFE NSW

Certificate II - Access To Nursing

TAFE NSW

Certificate III - Aged Care

Tafe NSW

YEAR 12 - Higher School Certificate

Bankstown Girl’s
Anne Luu