Anne-Margaret Redman
Rutherford,NSW
Summary
Retail Team Leader with Repco for almost 4 years but with many years in the retail industry as it’s my passion. Providing excellent customer service gives me not only job satisfaction but personal satisfaction. Areas of expertise include sales, customer relations, inventory management, product knowledge and team building as just a few of the skills I demonstrate on a daily basis
Overview
29
29
years of professional experience
1
1
Certification
Work History
Retail Team Leader
Repco Rutherford
Rutherford, NSW
08.2020 - Current
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Optimized product placement within the store layout to drive customer interest and increase sales potential.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
- Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
- Increased sales performance with effective merchandising displays and promotions.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Store Manager
Cotton On Body
07.2011 - 08.2012
- Trained new employees on proper protocols and customer service standards.
- Completed routine store inventories.
- Performed nightly store and team performance audits.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Responded to customer questions and requests in a prompt and efficient manner.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Built relationships with customers to increase likelihood of repeat business.
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Responded to customer concerns with friendly and knowledgeable service.
- Mentored new sales associates to contribute to the store’s positive culture.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Communicated clear expectations and goals to each team member.
- Priced merchandise, stocked shelves and took inventory of supplies.
Retail Sales Assistant
Cotton On Kids
11.2010 - 07.2011
- Responded to customer concerns with friendly and knowledgeable service.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Mentored new sales associates to contribute to the store’s positive culture.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Engaged with customers in a sincere and friendly manner.
- Welcomed customers into the store and helped them locate items.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Prioritized helping customers over completing other routine tasks in the store.
- Greeted customers in a timely fashion while quickly determining their needs.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
- Worked with the management team to implement the proper division of responsibilities.
- Stocked and replenished merchandise according to store merchandising layouts.
Team Leader
The Automotive Group Pty Ltd
03.2009 - 11.2010
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Achieved sales goals and service performance requirements through new customer sales.
- Learned, referenced and applied product knowledge information.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Participated in physical inventory counts daily.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Provided an elevated customer experience to generate a loyal clientele.
Assistant Bartender/Manager
The Wobbly Boot Bar
05.1995 - 04.1997
- Offered enthusiastic and personable service to all customers.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Collaborated on hiring and termination decisions with management.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Observed tables to promptly respond to requests and refill beverages.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Maintained an atmosphere of enthusiastic customer service.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Affected quick resolutions to customer problems and brought in management when needed.
- Managed bar inventory, restocked supplies and placed orders.
- Motivated and disciplined employees according to established requirements.
- Established and maintained a positive work environment.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Monitored guest for intoxication and immediately reported concerns to management.
- Upheld standards of cleanliness, food handling and safety.
Education
Certificate II - Hospitality
Newry Campus
Newry and Mourne, Northern Ireland1997
High School Diploma -
West Wallsend High School
Holmesville, NSW1994
Skills
- Point of Sale systems
- Accurate money handling
- Team leadership
- Dependable and reliable
- Strong multi-tasking
- Strong work ethic
- Training and development
- Goal-oriented
- Skilled problem solver
- Excellent communication skills
- Customer service-oriented
- Decision-making skill
- Stock management
- Basic administrative knowledge
- Opening and closing procedures
- Active listening skills
- Outstanding interpersonal skills
- Sales experience
- Retail sales
- Store operations
- Team motivation
- Merchandise Display
- Promotions planning
- Sales Analysis
- Customer Service
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Leadership
- Decision-Making
- Goal-Driven
- Engaging with Diverse Customers
- Building Customer Loyalty
- Product Knowledge
Certification
- Ethics and Code Of Conduct.
- Certified On Track Talent Pool Program.
- Safe Work Practise Australia.
- Step out and Sell
- Anti Discrimination and Equal Opportunity
Timeline
Retail Team Leader
Repco Rutherford
08.2020 - Current
Retail Store Manager
Cotton On Body
07.2011 - 08.2012
Retail Sales Assistant
Cotton On Kids
11.2010 - 07.2011
Team Leader
The Automotive Group Pty Ltd
03.2009 - 11.2010
Assistant Bartender/Manager
The Wobbly Boot Bar
05.1995 - 04.1997
Certificate II - Hospitality
Newry Campus
High School Diploma -
West Wallsend High School