Anne-Marie Bergman
Koonawarra,NSW
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and customer service.
Overview
14
14
years of professional experience
Work History
Assistant Department Head Residential Management
MMJ Residential Management
Wollongong, NSW
12.2023 - Current
- Manage multiple properties (160) simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Optimize workflows by analyzing existing processes and identifying areas for improvement or modification.
- Prepare detailed reports for management to clarify existing trends, review team performance
- Maintain focus during busy times and delegated tasks to employees to keep business running smoothly.
- Train newly hired staff in all aspects of operations an job roles within the department
- Promote business development by building and maintaining relationships with new clients.
- Maintain records of all property transactions, including leases, renewals, and terminations.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Cover holiday period hours and take on extra hours during busy periods to alleviate staffing shortages.
Property Manager/ Senior Property Manager
MMJ Residential Management
Wollongong, NSW
01.2013 - 11.2023
- Managed multiple properties (180 - 290) simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Effective management and training of personal assistant.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any concerns.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants and landlords to identify required repairs.
- Verified income, assets, and expenses, and reference checks for each applicant.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Investigated and resolved any tenant complaints.
- Oversaw lease agreements from inception to termination, protecting the interests of both landlords and tenants.
- Coordinated maintenance to ensure timely completion of repairs.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Maximized rental income while minimizing expenses through effective planning and control.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Community Housing Worker
The Housing Trust
04.2010 - 09.2012
- Addressed complaints from both neighbors and tenants proactively, mediating conflicts as needed to maintain a peaceful community atmosphere.
- Provided exceptional customer service when addressing resident concerns or inquiries.
- Maintained accurate resident records, updating information regularly.
- Conducted regular property inspections to ensure tenants well being and property maintenance was satisfactory.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Education
No Degree - Real Estate Certificate IV in Property
Real Estate Licence - Class 2 Agent
06.2022
Certificate IV - Real Estate
TAFE
Wollongong, NSW01.2006
Skills
- Problem-Solving
- Customer Service
- Multitasking and Prioritizing
- Administrative Documentation
Timeline
Assistant Department Head Residential Management
MMJ Residential Management
12.2023 - Current
Property Manager/ Senior Property Manager
MMJ Residential Management
01.2013 - 11.2023
Community Housing Worker
The Housing Trust
04.2010 - 09.2012
No Degree - Real Estate Certificate IV in Property
Real Estate Licence - Class 2 Agent
Certificate IV - Real Estate
TAFE