Anne-Marie Herd
Yarrabilba,Australia
Summary
Experienced and reliable professional seeking employment in a Customer Service based role. I have over 5 years’ experience in customer focused roles and believe in going above and beyond to meet customer needs & exceed expectations. I look forward to gaining employment in which I can utlise my experience but also build upon and strengthen my skillset by learning new things.
Overview
16
16
years of professional experience
Work History
Parental Responsibilities
01.2013 - Current
- Provide care for my children on a daily basis
- Domestic duties – cleaning of household
- Liaising with school & daycare
- After school programs/activities
- Taxing to and from school & to activities
- Cooking and preparation of all meals
Bar & Bistro Service
The Ox Tavern
01.2013 - 12.2013
- Customer service
- Cash handling
- Food handling & preparation
- General cleaning
- Open & close – prep & clean
Customer Service Representative
McDonald's
01.2012 - 12.2012
- Customer service
- General cleaning
- Cash handling
- Food handling & preparation
- Close cleaning and preparation
- Team work & problem solving
Telesales
Office National
01.2010 - 12.2011
- Cold calling
- Customer relations
- Emailing
Customer Service Representative
McDonald's
01.2009 - 12.2009
- Customer service
- General cleaning
- Cash handling
- Food handling & preparation
- Close cleaning and preparation
- Team work & problem solving
Education
Certificate III - Health Administration
TAFE Queensland
QLD08.2023
CERTIFICATE II - Business
Work Skills
Loganholme, QLD01.2010
YEAR 10 CERTIFICATE -
Windaroo Valley State High School
Windaroo, QLD01.2004
Skills
- RELIABLE AND RESPONSIBLE
- QUICK LEARNER
- ACTIVE LISTENER
- TEAM PLAYER
- COMPUTER LITERATE
- ABLE TO WORK AUTONOMOUSLY
- EXCELLENT WRITTEN & VERBAL COMMUNICATION SKILLS
- EXCELLENT INTERPERSONAL SKILLS
- EXCELLENT TIME MANAGEMENT SKILLS
References
References available upon request
Timeline
Parental Responsibilities
01.2013 - Current
Bar & Bistro Service
The Ox Tavern
01.2013 - 12.2013
Customer Service Representative
McDonald's
01.2012 - 12.2012
Telesales
Office National
01.2010 - 12.2011
Customer Service Representative
McDonald's
01.2009 - 12.2009
CERTIFICATE II - Business
Work Skills
YEAR 10 CERTIFICATE -
Windaroo Valley State High School
Certificate III - Health Administration
TAFE Queensland
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