Anne-Marie Herd
Yarrabilba
Summary
Experienced and reliable professional seeking employment in a Customer Service based role. I have over 5 years’ experience in customer focused roles and believe in going above and beyond to meet customer needs & exceed expectations. I look forward to gaining employment in which I can utilize my experience but also build upon and strengthen my skillset by learning new things.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parental Responsibilities
Parental Responsibilities
01.2013 - Current
- Provide care for my children on a daily basis
- Domestic duties – cleaning of household
- Liaising with school & daycare
- After school programs/activities
- Taxing to and from school & to activities
- Cooking and preparation of all meals
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Bar & Bistro Service
The Ox Tavern
01.2013 - 12.2013
- Customer service
- Cash handling
- Food handling & preparation
- General cleaning
- Open & close – prep & clean
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
McDonald's
01.2012 - 12.2012
- Customer service
- General cleaning
- Cash handling
- Food handling & preparation
- Close cleaning and preparation
- Team work & problem solving
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Telesales
Office National
01.2010 - 12.2011
- Cold calling
- Customer relations
- Emailing
- Developed scripts for various products and services, ensuring consistency in messaging across all telesales efforts.
- Assisted in the development of marketing materials designed specifically for telesales campaigns, ensuring cohesive messaging and brand representation.
- Established rapport with prospects quickly, fostering trust and credibility in the telesales process.
- Increased ticket sales by developing and implementing effective telesales strategies.
- Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of telesales approach.
- Increased sales revenue by developing and implementing targeted telesales strategies.
Customer Service Representative
McDonald's
01.2009 - 12.2009
- Customer service
- General cleaning
- Cash handling
- Food handling & preparation
- Close cleaning and preparation
- Team work & problem solving
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Certificate III - Health Administration
TAFE Queensland
Southport, QLD08.2023
CERTIFICATE II - Business
Work Skills
Loganholme, QLD01.2010
YEAR 10 CERTIFICATE -
Windaroo Valley State High School
Windaroo, QLD01.2004
Skills
- RELIABLE AND RESPONSIBLE
- QUICK LEARNER
- ACTIVE LISTENER
- TEAM PLAYER
- COMPUTER LITERATE
- ABLE TO WORK AUTONOMOUSLY
- EXCELLENT WRITTEN & VERBAL COMMUNICATION SKILLS
- EXCELLENT INTERPERSONAL SKILLS
- EXCELLENT TIME MANAGEMENT SKILLS
- Time management
- Attention to detail
- Problem-solving
- Customer service
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
References
References available upon request
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- First Aid Certification
- Queensland Driver's License
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Timeline
Parental Responsibilities
Parental Responsibilities
01.2013 - Current
Bar & Bistro Service
The Ox Tavern
01.2013 - 12.2013
Customer Service Representative
McDonald's
01.2012 - 12.2012
Telesales
Office National
01.2010 - 12.2011
Customer Service Representative
McDonald's
01.2009 - 12.2009
- First Aid Certification
- Queensland Driver's License
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Certificate III - Health Administration
TAFE Queensland
CERTIFICATE II - Business
Work Skills
YEAR 10 CERTIFICATE -
Windaroo Valley State High School
Similar Profiles
Anne-Marie HerdAnne-Marie Herd
NA at Parental ResponsibilitiesNA at Parental Responsibilities
Chime DemaChime Dema
Manager at Overall Responsibilities HandledManager at Overall Responsibilities Handled
Noah HettlingerNoah Hettlinger
Laborer at 3M Nursery at Managed Outdoor Nursery ResponsibilitiesLaborer at 3M Nursery at Managed Outdoor Nursery Responsibilities