Anne-marie Herd
Yarrabilba
Summary
Results-driven professional with over 5 years of experience in customer-focused roles, demonstrating a commitment to exceeding client expectations. Proven ability to enhance operational efficiency and improve customer satisfaction through effective administration. Seeking to leverage expertise in a dynamic administrative position while continuing to develop skills and knowledge.
Overview
16
16
years of professional experience
Work History
Bar & Bistro Service
The Ox Tavern - Oxenford
01.2013
- Customer service
- Cash handling
- Food handling & preparation
- General cleaning
- Open & close – prep & clean
Customer Service Representative
McDonalds - Beenleigh
01.2012
- Customer service
- General cleaning
- Cash handling
- Food handling & preparation
- Close cleaning and preparation
- Team work & problem solving
Customer Service Representative
McDonalds - Beenleigh
01.2009
- Customer service
- General cleaning
- Cash handling
- Food handling & preparation
- Close cleaning and preparation
- Team work & problem solving
Community Support Worker
ATSICHS Brisbane
03.2025 - Current
- Supported individuals with daily living activities to enhance independence and quality of life.
- Assisted in developing personalized care plans tailored to individual needs and preferences.
- Collaborated with multidisciplinary teams to coordinate services and resources for clients.
- Monitored client progress and reported changes to ensure timely adjustments in support strategies.
- Educated clients on community resources and support services available for enhanced wellbeing.
- Conducted regular assessments to evaluate client needs, ensuring appropriate interventions were implemented.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Contributed to continuous improvement of support services by participating in training and professional development opportunities.
- Kept case files updated, accurate and aligned with requirements.
Parental Responsibilities
01.2013 - Current
- Provide care for my children on a daily basis
- Domestic duties – cleaning of household
- Liaising with school & daycare
- After school programs/activities
- Taxing to and from school & to activities
- Cooking and preparation of all meals
Telesales
Office National
01.2010 - 01.2011
- Cold calling
- Customer relations
- Emailing
Education
Certificate III - Healthcare Administration
TAFE QLD
QLD08.2023
Certificate II - Business
Work Skills
Loganholme, QLD01.2010
Year 10 Certificate - undefined
Windaroo Valley State High School
Windaroo, QLD01.2004
Skills
- RELIABLE AND RESPONSIBLE
- QUICK LEARNER
- ACTIVE LISTENER
- TEAM PLAYER
- COMPUTER LITERATE
- ABLE TO WORK AUTONOMOUSLY
- EXCELLENT WRITTEN & VERBAL COMMUNICATION SKILLS
- EXCELLENT INTERPERSONAL SKILLS
- EXCELLENT TIME MANAGEMENT SKILLS
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Community Support Worker
ATSICHS Brisbane
03.2025 - Current
Bar & Bistro Service
The Ox Tavern - Oxenford
01.2013
Parental Responsibilities
01.2013 - Current
Customer Service Representative
McDonalds - Beenleigh
01.2012
Telesales
Office National
01.2010 - 01.2011
Customer Service Representative
McDonalds - Beenleigh
01.2009
Certificate II - Business
Work Skills
Year 10 Certificate - undefined
Windaroo Valley State High School
Certificate III - Healthcare Administration
TAFE QLD