Anne-Marie Marsters
Brisbane,QLD
Summary
Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Motivated and skilled at meeting customer needs with expert team support. Stays on top of demands and successfully handles fast-paced environments work. Maintain organised, clean and safe work areas with diligent attention to important details. Reliable and punctual. Proven willingness to take on any task to support team and help business succeed. Offers strong individual and team abilities.
Overview
19
19
years of professional experience
Work History
Bar and Gaming Supervisor
Gemini Hotel
Griffith, NSW
03.2022 - 01.2025
- Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
- Assisted with ordering supplies and restocking items as needed.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Trained all bar staff on bar and gaming policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Reorganized bar stations to streamline service flow.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Counted registered, resolved discrepancies and prepared daily deposits.
- Poured wine, beer and cocktails for patrons.
- Balanced tills, handled cash, processed credit card payment batches and deposited all cash into safe at end of trade.
- Monitored employee performance, providing feedback as needed.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised daily operations of the bar and gaming room including opening and closing procedures.
- Supervised staff, provided training and handled employee relations issues as needed.
- Supervised gaming room, checking for patron compliance with established gaming rules.
- Performed minor repairs to resolve machine faults, tilts and note jams.
Cafe/Bakery Manager
Italian Fresh Mercato
Griffith, NSW
05.2021 - 04.2022
- Developed and implemented customer service policies and procedures for cafe staff.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Monitored food quality regularly to ensure it was up to required standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
- Explained goals and expectations required of trainees.
Delivery Driver
Linfox
Griffith, NSW
02.2021 - 05.2021
- Monitored fuel level throughout shift and refuelled when necessary.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Loaded and unloaded vehicles at distribution centre and delivery address.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Assistant Carer
Pioneers Lodge
Griffith, NSW
10.2016 - 12.2019
- Maintained accurate records of client's medical information and daily activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Developed individualized care plans for each client based on their needs and preferences.
- Assisted with meal planning to meet nutritional plans.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Observed behaviour patterns of each individual client in order to identify any changes or concerns.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Followed safe lifting and transferring techniques to transport residents.
- Provided assistance with activities of daily living such as eating, walking, grooming.
- Helped clients get in and out of beds and wheelchairs.
Customer Service
McDonalds
Griffith, NSW
11.2014 - 05.2016
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Addressed customer questions and concerns regarding products and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Process Worker
Bartters
Griffith, NSW
11.2005 - 08.2008
- Expertly deboned and trimmed meats with precision to minimize waste.
- Followed company policies and procedures strictly during entire shift hours for optimal performance results.
- Participated actively in the training sessions conducted by the supervisors regarding safe handling techniques of meat products.
- Performed daily maintenance on equipment including cleaning, lubricating, and inspecting for any problems.
- Ensured that all wastage was disposed off properly following standard regulations related to waste management practices.
- Assisted other team members with packaging activities when required.
- Maintained a clean and sanitary work environment by adhering to strict hygiene protocols.
Education
Advanced Responsible Conduct of Gambling
Griffith Tafe Campus
Griffith08-2024
Responsible Conduct of Gambling
Western Riverina Community College
Griffith03-2022
Responsible Service of Alcohol
TAFE NSW
NSW02-2021
Certificate III - Individual Support -
Griffith Tafe
Griffith12-2015
Year 11
Griffith High School
Griffith, NSW12-2004
Skills
- Customer service
- Staff training
- Regulatory compliance
- Cash handling
- Conflict resolution
- Team building
- Operational oversight
- Safety procedures
- Employee scheduling
- Surveillance monitoring
- Strong leadership
- Workplace safety
- Organizational skills
- Active listening
- Jackpot payment management
- Multitasking
- Team training and leadership
- Employee supervision
Timeline
Bar and Gaming Supervisor
Gemini Hotel
03.2022 - 01.2025
Cafe/Bakery Manager
Italian Fresh Mercato
05.2021 - 04.2022
Delivery Driver
Linfox
02.2021 - 05.2021
Assistant Carer
Pioneers Lodge
10.2016 - 12.2019
Customer Service
McDonalds
11.2014 - 05.2016
Process Worker
Bartters
11.2005 - 08.2008
Advanced Responsible Conduct of Gambling
Griffith Tafe Campus
Responsible Conduct of Gambling
Western Riverina Community College
Responsible Service of Alcohol
TAFE NSW
Certificate III - Individual Support -
Griffith Tafe
Year 11
Griffith High School
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