Card Marking
Anne-Marie Safi
West Hoxton,NSW
Summary
Accomplished Store Manager with a proven track record at Specsavers, enhancing customer satisfaction through expert team leadership and comprehensive staff training in customer service. Skilled in retail inventory management and cash control, adept at problem-solving and fostering positive customer relations. Demonstrated ability to multitask and organize in fast-paced environments, significantly improving operational efficiency.
Overview
30
30
years of professional experience
Work History
Store Manager
Specsavers
06.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
Customer Service Cashier
Money Plus
12.2010 - 05.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
Kmart
06.1994 - 11.2010
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma - Cartooning
International Correspondence School
12.1997
Graduate Certificate - Retail Fundamentals
Granville Tafe
Granville, NSW11.1995
Graduate Certificate - General Office Services
The Australia Academy
Sydney, NSW05.1994
High School Diploma -
Granville South Creative And Performing Arts High School
Guildford, NSW10.1993
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store Opening and Closing
- Friendly and Positive
- Cash Management
- Store Merchandising
- Retail Inventory Management
- Bank and Safe Deposits
Card Making
Card making is an stress reliever, and gives me joy when I see people opening my cards on their birthdays or on a special occasion.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
4-day work weekPaid sick leaveWork from home optionWork-life balancePaid time offFlexible work hoursInterests
Cooking
Timeline
Store Manager
Specsavers
06.2011 - Current
Customer Service Cashier
Money Plus
12.2010 - 05.2011
Customer Service Representative
Kmart
06.1994 - 11.2010
Diploma - Cartooning
International Correspondence School
Graduate Certificate - Retail Fundamentals
Granville Tafe
Graduate Certificate - General Office Services
The Australia Academy
High School Diploma -
Granville South Creative And Performing Arts High School
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