Anne-Marie Winter
Cobaki,NSW
Summary
I possess an enthusiastic, yet calm approach to all challenges put in front of me. I am honest, reliable and adaptable in all situations. I have always attempted to deliver beyond expectations. I also consider myself to be a confident and well-presented employee. I enjoy relating to and understanding people. I have previously volunteered and offered my services to Paradise Kids, Anglican Homes for the Elderly, Western Port Drug and Alcohol Rehabilitation Centre, Mind Body and Spirit Festivals and The Healing Arts Festival. I also enjoy yoga, meditation, reading and my amazing family.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Advanced Radiology Clinics
03.2022 - Current
- Understanding of radiology protocol and procedures
- Efficient & accurate data entry
- Customer empathy and support
- Organisational Skills
- Data analysis
- Computer efficiency in Microsoft Word, Misoft, Voyager, Outlook
- Upholding & understanding legislation
- Administration and multi-tasking.
Polarity/Relax Therapist Infant Massage Instructor
Owner, Utopia Heart
07.2008 - Current
- Care for clients emotionally, physically, energetically & spiritually
- Counselling
- Care plans
- Ongoing client support
- Advertising
- Administrative tasks
- Computer efficiency
- Account keeping.
Customer Service Officer
MEDICARE AUSTRALIA
03.2006 - 06.2008
- Customer service
- Safe & cash operations
- Efficient & accurate data entry
- Dispute Resolution
- Organisational Skills
- Data analysis
- Computer efficiency in Microsoft Word, Microsoft Excel, Medicare Mainframe CDMS
- Upholding & understanding legislation
- Administration including filing & phone operations.
Spa Chakra Manager
SPA CHAKRA
09.2005 - 02.2006
- Manage, supervise & oversee all Spa operations to ensure achievement of sales goals, business objectives and profitability
- Recruitment
- Monitor payroll & expenditure to successfully achieve Spa profit plan
- Plan and co-ordinate Spa promotions, events & effective loyalty programmes
- Stock & inventory control
- Review financial data, prepare management reports & perform administrative functions accurately & timely
- Ensure staff are looking after the best interests of the clients & promoting wellbeing.
Holiday Guide / Customer Service Agent
RCI PACIFIC
10.2004 - 09.2005
- Customer service
- Sell accommodation worldwide to maximise revenue
- Guest & customer enquiries, requests and complaints
- Computer proficiency in Microsoft Office products (Word, Excel and Outlook)
Reservations, Call Centre
COURAN COVE ISLAND RESORT
08.2003 - 10.2004
- I transferred within Couran Cove Island Resort from the Day Spa to Call Centre
- Switchboard operation
- Guest reservations and bookings
- Guest & customer enquiries, requests and complaints
- Customer service
- Liaise with various departments to meet the Resorts and guests needs
- Administrative tasks
- Sell accommodation worldwide to maximise revenue
- Computer proficiency in Microsoft Office products (Word, Excel and Outlook)
Massage Therapist and Day Spa Receptionist
COURAN COVE ISLAND RESORT
02.2002 - 02.2004
- Care for clients on an emotional, physical, energetic and spiritual level
- Coordinating Day Spa therapists, Hairdressers, Yoga and Tai-Chi Instructors
- Sales of Day Spa products and treatments.
Education
Modules of Certificate III -
Hospitality Gold Coast Institute of TAFE
Diploma Of Counselling & Psychology -
International Career Institute
07.2024
Pranic Healing -
Institute For Inner Studies
2003
Grief Counselling Focus On Children And Grief -
Clare College Transformative Education
2003
Relaxation Massage Certificate -
E.S.T.T. College of Natural Medicine
1998
Polarity Therapy Certificate -
E.S.T.T. College of Natural Medicine
1997
High School Certificate -
Banksia Park High School
South Australia1993
Skills
- Customer service
- Active Listening
- Conflict Resolution
- Group and Individual Instruction
- Child Development
- Diet, Yoga and Counselling advice
- Life Skills Counselling
- Instructional Techniques
- Stock Control
- Cash management
- Office Supplies and Inventory
- Computer Proficiency
- Patient Reception Management
- Medical Billing and Coding
- Data Entry
- Telephone Etiquette
- Organization and Time Management
- Attention to Detail
Timeline
Medical Receptionist
Advanced Radiology Clinics
03.2022 - Current
Polarity/Relax Therapist Infant Massage Instructor
Owner, Utopia Heart
07.2008 - Current
Customer Service Officer
MEDICARE AUSTRALIA
03.2006 - 06.2008
Spa Chakra Manager
SPA CHAKRA
09.2005 - 02.2006
Holiday Guide / Customer Service Agent
RCI PACIFIC
10.2004 - 09.2005
Reservations, Call Centre
COURAN COVE ISLAND RESORT
08.2003 - 10.2004
Massage Therapist and Day Spa Receptionist
COURAN COVE ISLAND RESORT
02.2002 - 02.2004
Modules of Certificate III -
Hospitality Gold Coast Institute of TAFE
Diploma Of Counselling & Psychology -
International Career Institute
Pranic Healing -
Institute For Inner Studies
Grief Counselling Focus On Children And Grief -
Clare College Transformative Education
Relaxation Massage Certificate -
E.S.T.T. College of Natural Medicine
Polarity Therapy Certificate -
E.S.T.T. College of Natural Medicine
High School Certificate -
Banksia Park High School
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