Anne McIntosh
Trafalgar,VIC
Summary
Accomplished Safeguarding Co-ordinator with a proven track record at Catholic Diocese of Sandhurst, enhancing compliance with Child Safe Standards and fostering robust relationships across parishes. Expert in work planning and prioritization, coupled with exceptional customer service skills, significantly improved safeguarding policies and learning initiatives.
Overview
34
34
years of professional experience
Work History
Safeguarding Co-ordinator
Catholic Diocese of Sandhurst
02.2017 - 09.2024
- Visited parish priests and Safeguarding Officers within the Diocese on a regular basis.
- Worked closely with parishes and Chancery staff to develop, facilitate and evaluate the implementation of Safeguarding policies, code of conduct, risk assessments pursuant to the requirements of the Child Safe Standards. with a particular focus on children, young people and adults at risk within the Diocese.
- Ensured parishes and the Chancery had systems and processes in place that comply with the Victorian Government's Child Safe Standards (CCYP), National Catholic Safeguarding Standards (NCSS) and other Child Protection legislation.
- Developed and implemented learning initiatives to assist parishes and Chancery staff and volunteers in understanding their obligations and responsibilities under the Child Safe Standards and other Child Protection legislation.
- Communicated with the Bishop of Sandhurst of any reported incidents within the Diocese including those which breached any Child Safe Standards.
- Complied and assisted parishes with all reporting obligations to Police, CCYP (RCS), VELM (Vos Estis Lux Mundi) and any other mandatory reporting authorities within the stipulated timeframes.
- Maintained records of all incidents or allegations regardless of whether they were reportable under the RCS.
- Communicated with the NCSS and provided documents to comply with audit requirements.
- Attended all Safeguarding Committee meetings and provided advice on any updates to Safeguarding Standards and/or updates to policies to be ratified by the Committee.
Senior Commercial Underwriter
Catholic Church Insurance
02.2004 - 10.2016
- Communicated on a regular basis with Account Executives (CCI) on the larger more complex risks, discussing floor plans/survey reports and the need for grouping where required to ensure we do not leave CCI overexposed on any risks.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
Commercial Underwriter
Catholic Church Insurances
01.2004 - 02.2004
- Developed tailored coverage solutions for our unique client needs, demonstrating expertise in insurance needs for the Catholic community needs and product lines.
- Assisted the Senior Underwriters in the development of underwriting guidelines, providing clear direction for assessing commercial risks.
- Contributed to company growth by maintaining strong relationships with our reinsurance companies, ensuring a steady flow of new business opportunities.
- Enhanced client satisfaction by communication and follow up and thoroughly assessing risk factors and negotiating appropriate coverage plans.
- Maintained file and records in accordance with CCI Privacy Policy.
Senior Personal Lines Underwriter
Catholic Church Insurances
05.1997 - 01.2000
- Enhanced underwriting efficiency by implementing streamlined processes and risk assessment methodologies.
- Reported to Team Leader and co-ordinated a team of 5 team members in the Team Leaders absence.
- Negotiated favourable terms with clients by leveraging strong analytical skills and understanding of market conditions.
- Telephone enquiries, general customer service enquires, claims enquiries.
- Monthly report to portfolio manager
- Process banking, new business and cancellations of policies.
- Coached junior underwriters on best practices, contributing to their professional growth and development within the organization.
- Reduced claims frequency through proactive identification of potential risks and targeted policy modifications.
Customer Service Rep/Domestic Underwriter
GIO Australia
08.1995 - 05.1997
- Documented underwriting decisions and provided evidence of compliance with applicable regulations re domestic insurances.
- Provided excellent customer service by addressing inquiries face to face (over counter) and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- General claims enquiries, cross marketing of other GIO products.
- Receipting of payments and banking.
Sales Officer
AFL Insurance
07.1990 - 07.1995
- Enhanced customer satisfaction with timely follow-ups and personalised service face to face and over the phone.
- Responded to customer needs by answering questions and providing detailed information about motor vehicle, domestic, pleasure craft and caravan insurance direct at the counter and over the phone.
- Processing payments over the counter and balancing daily cash.
- Providing sales conversion report to the Victorian Manager.
- Involved in Telemarketing campaign.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Education
St Columba's High School
Greenock Scotland UKJames Watt College
Greenock Inverclyde Scotland UKSkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Accomplishments
- As a result of the Betrayal of Trust Enquiry one of the recommendations was that Diocese engaged a Safeguarding Co-ordinator to ensure that they had policies and procedures in place for Safeguarding, I was approached by the Diocese to apply for the position as I had a good relationship with the schools, colleges and parishes in the Diocese when working for CCI. I was successful in my application for the role. The position was challenging in the beginning as this was new for our parishes, however parishes have now adapted to the change with regular visits from myself, and all parishes now have a Safeguarding Officer/Team.
- I initiated all Safeguarding policies, including, privacy policy, sexual harassment, workplace bullying, website policy, anti-discrimination and website policy.
- I have initiated and provided all parishes with a Safeguarding Policy and Code of Conduct templates as well as templates for the screening of volunteers when engaging new volunteers and provided with a sample template for risk assessment.
- The diocese was audited by ACSL in April 2021, I communicated with the auditors and provided all information the diocese had in place to comply with the National Catholic Safeguarding Standards, the result of the audit overall was 96% compliance with 12 recommendations, which are mainly now complied with.
https://www.sandhurst.catholic.org.au/safeguarding-
and-professional-standards
- Used Microsoft Excel to develop inventory tracking spreadsheets for tracking compliance with training
- Used Microsoft Excel to develop gap analysis for parishes complying with the 11 NCSS .
Timeline
Safeguarding Co-ordinator
Catholic Diocese of Sandhurst
02.2017 - 09.2024
Senior Commercial Underwriter
Catholic Church Insurance
02.2004 - 10.2016
Commercial Underwriter
Catholic Church Insurances
01.2004 - 02.2004
Senior Personal Lines Underwriter
Catholic Church Insurances
05.1997 - 01.2000
Customer Service Rep/Domestic Underwriter
GIO Australia
08.1995 - 05.1997
Sales Officer
AFL Insurance
07.1990 - 07.1995
St Columba's High School
James Watt College
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