Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Monger

Wanneroo,WA

Summary

Dynamic professional with a proven track record in customer support and incident management, honed at No Limitts and various roles. Excelled in fostering client relations and leading teams to enhance service delivery, achieving a significant increase in customer satisfaction. Skilled in MS Office and adept at conflict resolution, I bring a blend of hard and soft skills to drive continuous improvement. I am extremely hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Junior Receptionist/Admin Assistant position. Ready to help team achieve company goals.

Overview

32
32
years of professional experience

Work History

Left employment

11.2022 - 07.2024
Made the choice to resign from my old position with No Limitts as I was Struggling with my mental health

Support Worker/Program Facilitator

No Limitts
08.2018 - 11.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-cantered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Conducted home visits to assess clients' home environment and provide support.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Planned, administered and controlled budgets.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Evaluated participant performance through assessment tools, providing constructive feedback for continuous improvement.
  • Provided leadership for program workers and attendees, guiding day-to-day activities.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Facilitated peer support groups to help clients connect with others.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Developed and maintained strong relationships with community resources for successful referrals.

Private Support Worker

Linda Peirce
09.2015 - 08.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Relocation

05.2012 - 09.2015
Relocated from the United Kingdom to Perth WA. Took time out to make sure that our children settled in to our new surroundings.

Special Needs Assistant (SSA)

St Dominics School
09.2008 - 05.2012
  • Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Enhanced student learning by implementing individualized education plans tailored to each student''s needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Promoted effective communication between students with special needs, their peers, and educators through active listening and clear expression of ideas.
  • Supported the integration of diverse learners into mainstream classrooms by facilitating accommodations and modifications as needed.
  • Established clear expectations for behaviour and academic performance, consistently enforcing rules while demonstrating understanding and flexibility.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Implemented visual aids, sensory tools, and adaptive equipment to facilitate student engagement and participation in classroom activities.
  • Maintained a safe and inclusive classroom environment, fostering positive relationships among all students.
  • Collaborated with teachers and parents to develop strategies for improving students'' academic performance and social skills.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Provided behavioural support for students with special needs, implementing effective behaviour management techniques to maintain an orderly classroom environment.
  • Participated in team meetings to review student progress, strategise interventions, and coordinate services across multiple disciplines.
  • Assisted students with special needs in achieving their educational goals by providing one-on-one support and guidance.
  • Advocated for appropriate resources within the school community to ensure that all students had access to the necessary tools for success in academics or extracurricular activities.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Supported teacher in development of individual learning strategies.
  • Oversaw class of students in absence of instructor.
  • Alerted teacher to student behaviour or issues requiring intervention.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Assisted with communication methods to keep parents informed about child's development and behavioural issues.
  • Maintained classroom equipment and work area to promote safe learning environment.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Observed students' performance and recorded relevant data to assess progress.
  • Supported faculty in implementing behavioural intervention plans to address challenging student behaviours.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Participated in professional development workshops focused on special education best practices, ensuring up-to-date knowledge of teaching methodologies and resources.
  • Coordinated with speech therapists, occupational therapists, and other specialists to provide comprehensive support for students with special needs.

Nursery Assistant (Pool Staff)

Chiddingfold Village Nursery
09.2004 - 07.2008
  • Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
  • Enhanced children''s development by implementing age-appropriate educational activities and playtime.
  • Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
  • Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.

Caregiving

12.2000 - 09.2004
Gave birth to both my children. Daughter was born 2001 and son was born 2003

Doctors Receptionist

Hurst Farm Surgery
06.1998 - 01.2001
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for Doctors, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.

Service Department Coordinator

Hoad and Taylor
02.1992 - 06.1998
  • Collaborated with technicians to resolve complex issues, ensuring customer satisfaction and loyalty.
  • Handled escalated customer concerns promptly, resolving issues effectively while preserving positive client relationships.
  • Ensured high-quality customer service with thorough employee training and performance monitoring.
  • Maintained up-to-date knowledge on industry trends regulations changes attending relevant workshops conferences staying informed current best practices.
  • Fostered open lines of communication between the service department and other departments within the company contributing to overall smooth operations.
  • Implemented measures ensure workplace safety guidelines were followed consistently creating safer working environment employees reducing risk incidents.
  • Reduced customer wait times for appointments with effective communication and organization strategies.
  • Coordinated timely maintenance services, resulting in increased customer satisfaction rates.
  • Multitasked efficiently under pressure to manage high call volumes during peak business periods successfully managing priority tasks simultaneously.
  • Maintained accurate records of all service repairs, work orders, and warranty claims for easy reference and tracking.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Education

Level 1 Business Administration Diploma -

Guildford College of Technology
Guildford, Surrey. UK

High School Diploma -

Rodborough Secondary School
Milford, Surrey. UK

Skills

  • Customer Support
  • Incident Management
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Task Prioritization
  • Work Planning and Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Client Relations
  • Conflict Resolution
  • Risk Assessment
  • Professionalism
  • Interpersonal Communication
  • Task Delegation
  • Documentation And Reporting
  • MS Office
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Professional Demeanour
  • Purchasing and procurement
  • Budget Administration

Timeline

Left employment

11.2022 - 07.2024

Support Worker/Program Facilitator

No Limitts
08.2018 - 11.2022

Private Support Worker

Linda Peirce
09.2015 - 08.2018

Relocation

05.2012 - 09.2015

Special Needs Assistant (SSA)

St Dominics School
09.2008 - 05.2012

Nursery Assistant (Pool Staff)

Chiddingfold Village Nursery
09.2004 - 07.2008

Caregiving

12.2000 - 09.2004

Doctors Receptionist

Hurst Farm Surgery
06.1998 - 01.2001

Service Department Coordinator

Hoad and Taylor
02.1992 - 06.1998

Level 1 Business Administration Diploma -

Guildford College of Technology

High School Diploma -

Rodborough Secondary School

Similar Profiles

CREATE PROFILE
Anne Monger