Summary
Overview
Work History
Affiliations
Team Activities
Timeline
Generic

Anne O’Donnell

Carlingford,Australia

Summary

Senior business analyst with extensive experience in issue identification, process mapping, and requirement elicitation. Demonstrated ability to facilitate workshops and illuminate business needs, leading to successful project delivery. Specialized in data analysis and strategic planning, driving process improvements and enhancing productivity.

Overview

28
28
years of professional experience

Work History

Senior Business Analyst

AIA / CMLA
Sydney , NSW
01.2019 - 07.2025
  • Mapped Group Insurance (GI) lifecycle business processes and identified compliance gaps and control points.
  • Created data flows to illustrate the flow of information between various stakeholders.
  • Conducted workshops with partner departments to ensure compliance within GI lifecycle process maps.
  • Wrote business requirements (user stories and process mapping) for the telephony alteration from an external vendor to an internal setup, including internal and external signoffs.
  • Estimated business analyst efforts for upcoming projects.
  • Managed the scrum board for 146 applications' migration from CMLA to AIA (Project Infinity).
  • Created and collated implementation run sheets for Infinity and My Way Life (EDL) deployments.
  • Developed user stories and formatted new monthly/quarterly report packs (Cognos to Tableau).
  • Mapped insurance administration processes for workflow system migration.
  • Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability for Workflow system migration
  • Managed business users' UAT and BAT for workflow migrations.
  • Supported the Transformation Office by liaising with BCG, senior management, and conducting procurement process review.
  • Conducted internal business analysis reviews with project analysts.
  • Provided support and training to new/junior business analysts.
  • Created user stories for the AIA Health digital experience for the International Health offering.

Senior Business Analyst

Colonial Mutual Life Assurance/CommInsure
Sydney, NSW
08.2006 - 01.2019
  • Involved with multiple, complex superannuation client systems migrations.
  • Managed the data integrity team to ensure that member data was correct for system migrations.
  • Liaised with administration teams to prepare for migration roles.
  • Wrote and approved the necessary documentation (e.g., Business Handover Document, Adviser Impact).
  • Conducted dress rehearsals and implementation processing.
  • Managed business acceptance testing and signed off on behalf of the administration teams.
  • I was part of the business case team and provided high-level requirements for Claims Transformation. Including process improvement opportunities.
  • Participated in the proof of concept and vendor selection processes.
  • Documented requirements and reviewed vendor documentation.
  • Led agile sprint team for Digital Claims administration system alterations.
  • Ensured compliance with the Code of Practice for digital claims.

Subject Matter Expert, Change Analyst Unit Pricing Control Program

Colonial Mutual Life Assurance
Sydney, NSW
11.2005 - 08.2006
  • Liaised with business units to obtain and deliver information.
  • Drafted and distributed project reporting and communications.
  • Assisted in drafting the unit pricing end-to-end process and process map.
  • Liaised with senior executive teams to approve the Accountability Matrix and obtain their sign-off of accountabilities.

Migration Project Administration Liaison / Restitution Contact

Colonial Mutual Life Assurance
01.2004 - 01.2005
  • Acted as central point of contact for all product/system migrations.
  • Provided feedback and signoff for documentation and user acceptance testing.
  • Organized administration assistance for implementation weekends.
  • Managed post-migration procedures and restitution returned mail process.

Select Superannuation Transition Team Manager

Colonial Mutual Life Assurance
01.2002 - 01.2004
  • Managed team of administrators for data integrity within the Capital Policy Administration System.
  • Ensured delivery of correct statements to members, employers, and advisors.
  • Participated in migration projects and user acceptance testing.

Select Superannuation Administration Team Manager

Colonial Mutual Life Assurance
01.1999 - 01.2002
  • Managed team of administrators processing complex correspondence.
  • Ensured delivery of correct statements and organized workflow.
  • Implemented changes related to legislative or procedural updates.

Employer Sponsored Superannuation Service Team Manager

Colonial Mutual Life Assurance
01.1998 - 01.1999
  • Managed team processing client correspondence for the PruPlan Group Product.
  • Completed annual review processes and managed daily operational issues.

Affiliations

  • International Institute of Business Analysts (IIBA)
  • Scaled Agile (SAFe Studio)
  • First Aid Officer (Red Cross accredited)

Team Activities

  • Organized CI IT children’s Christmas party and diversity team events.
  • Planned BAS team events.
  • Served as a first-aid officer
  • Part of charity fundraising team (Westmead Childrens)

Timeline

Senior Business Analyst

AIA / CMLA
01.2019 - 07.2025

Senior Business Analyst

Colonial Mutual Life Assurance/CommInsure
08.2006 - 01.2019

Subject Matter Expert, Change Analyst Unit Pricing Control Program

Colonial Mutual Life Assurance
11.2005 - 08.2006

Migration Project Administration Liaison / Restitution Contact

Colonial Mutual Life Assurance
01.2004 - 01.2005

Select Superannuation Transition Team Manager

Colonial Mutual Life Assurance
01.2002 - 01.2004

Select Superannuation Administration Team Manager

Colonial Mutual Life Assurance
01.1999 - 01.2002

Employer Sponsored Superannuation Service Team Manager

Colonial Mutual Life Assurance
01.1998 - 01.1999

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Anne O’Donnell