Hi, I’m
Anne Reardon
Tamborine,QLD
Summary
Seasoned Technical Sales Representative with a history of fostering long-term relationships and securing high-value contracts. Skilled in complex product demonstration, value proposition communication, and collaboration with technical teams to ensure client satisfaction. Demonstrated ability to drive growth through strategic sales planning and execution. Strong problem-solving skills, coupled with an innate ability to understand customer needs and develop tailored solutions, have led to significant business development in previous roles. Results-driven Technical Sales Representative recognized for high productivity and efficiency in task completion. Possess specialized skills in solution selling, customer relationship management, and technical product knowledge. Excel in communication, problem-solving, and adaptability, ensuring success in dynamic sales environments. Committed to leveraging these abilities to drive growth and meet client needs effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
29
years of professional experience
1
Certification
Work History
Geofabrics Australasia Pty Ltd Molendinar, QLD
Technical Sales Representative
05.2023 - Current
Job overview
- Identified potential customers and established relationships with them.
- Provided product demonstrations to clients.
- Prepared proposals and quotations for prospective clients.
- Resolved customer complaints in a timely manner.
- Attended industry conferences and trade shows to stay up-to-date on new technologies and innovations in the field.
- Ensured compliance with company policies and procedures related to technical sales operations.
- Provided ongoing support to customers regarding technical issues or inquiries.
- Responded promptly to customer emails or phone calls regarding inquiries about products or services.
- Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Identified products and services that would be best fit for customer projects.
- Handled many customer issues monthly, resolving problems quickly and effectively.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance, and service and promoting lasting business relationships.
- Updated and organized records of customer accounts, contact information and transactions.
- Reported and presented sales, leads and new contacts to management when appropriate.
- Collaborated with new customers to give details about company offerings.
- Listened to customer needs to identify and recommend best products and services.
- Cross-sold additional products and services to purchasing customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Planned and followed through with inventory management for each store.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Participated in team meetings to discuss progress on current projects or initiatives.
- Assisted customers in selecting the most appropriate technical solutions for their needs.
Geofabrics Australasia Sumner Park , QLD
Customer Service Team Leader / Operations
01.2021 - 02.2022
Job overview
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Monitored the accuracy of data entry into the company's database system by customer service staff.
- Analyzed call volume trends and implemented strategies to improve efficiency of the team.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Identified areas for improvement within existing processes regarding customer services operations.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
- Assessed staffing needs based on call volume or other factors impacting workloads.
- Audited calls periodically to ensure adherence to company standards by all agents.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Developed strategies to assist associates in meeting goals.
- Assisted with recruiting and hiring perspective candidates.
- Provided daily direction to call center associates.
- Made certain associates adhered to schedules to achieve service goals.
- Assisted in the recruitment and training of new team members.
- Provided regular performance feedback and coaching to team members.
- Resolved escalated customer issues with professionalism and patience.
- Managed team schedule to ensure adequate coverage during peak hours.
- Established standard operating procedures for handling customer inquiries and complaints.
- Managed team of customer service representatives to ensure high-quality support.
- Developed and maintained a knowledge base of frequently asked questions and answers.
- Encouraged a positive and productive work environment among team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed daily operations, client relations and IT.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Maintained up-to-date knowledge about product information and pricing details.
- Conducted performance reviews for customer service staff on a regular basis.
Geofabrics Australasia Pty Ltd Molendinar , Q
Customer Service Officer
02.2009 - 02.2021
Job overview
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
Geofabrics Australasia Pty Ltd Molendinar , Q
Front of House Employee
02.2009 - 02.2020
Job overview
- Researched and resolved discrepancies between accounts payable and receivable records.
- Maintained up-to-date vendor contracts and agreements as well as other documentation related to accounts receivable and payable activities.
- Responded promptly to customer inquiries regarding billing issues or account status updates.
- Monitored credit limits for customers and maintained detailed records of payments received.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
MetcashCrestmead, QLD
Supervisor in Training
01.2007 - 09.2008
Job overview
- Trained new employees on the daily job duties, policies and procedures.
- Supervised staff to ensure quality customer service was being provided in a timely manner.
- Assisted with scheduling shifts to meet operational needs while ensuring labor cost controls were met.
- Conducted performance reviews for subordinate staff members.
- Monitored employee attendance records and ensured compliance with company policies.
- Maintained detailed records of employee performance and productivity metrics.
- Enforced safety regulations among team members in order to reduce potential risks.
- Communicated effectively with internal stakeholders regarding any changes or updates related to the department's activities.
- Reported accidents, injuries and damages to supervisor.
- Developed staff teams and delegated various tasks to workers.
- Managed employee schedules, handled workflows and evaluated workloads and resources.
- Tracked company inventory and replenished supplies when necessary.
- Liaised between employees and supervisors and disseminated important company information.
- Ordered material supplies, verified delivery accuracy and transported items to designated locations.
- Cross trained and coached employees to develop technical and customer service skills.
- Managed inventory levels by ordering supplies when necessary and verifying accuracy of shipments received.
- Analyzed customer feedback surveys in order to identify areas where improvements could be made.
- Collaborated with other departments to ensure all customer requests were handled properly and efficiently.
Metcash / IGA Distribution Crestmead, QLD
Payroll Manager
01.2003 - 08.2007
Job overview
- Calculated and processed payroll for over 200 employees on a bi-weekly basis.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Provided technical support to staff members regarding the use of the payroll system.
- Managed the processing of new hires and terminations in the payroll system.
- Maintained detailed records of all wage calculations and deductions.
- Assisted with audits related to compensation plans by providing requested documents in a timely manner.
- Analyzed trends in employee compensation levels across various departments and divisions within the organization.
- Developed processes for streamlining the workflow associated with payroll operations.
- Created training materials for new staff members on how to process payroll transactions accurately.
- Reviewed timesheets for accuracy before submitting them to accounting department.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Collaborated with human resources team on resolving issues related to vacation accrual or sick leave tracking.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Managed payroll for temporary, hourly and salaried employees.
- Processed employee rehires, transfers, terminations and withholdings.
- Generated relevant paperwork and payroll reports.
- Calculated and applied wage garnishments.
- Calculated overtime, vacation sick hours and other categories of time.
- Onboarded new employees in time reporting and payroll systems.
- Led the transition to new payroll software, including system selection, data migration, and training for payroll staff.
- Ensured compliance with garnishment orders and other legal requirements affecting employee pay.
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
- Oversaw the implementation and maintenance of payroll systems, streamlining operations and improving efficiency.
- Updated and maintained employee payroll records, ensuring confidentiality and data security.
- Responded to requests for information as company expert on payroll operations.
- Entered corrected records into software and added additional adjustments as required.
- Worked with HR staff to accurately track and update paid time off.
IGA Distribution Loganlea, QLD
Customer Service Representative
01.1996 - 01.2003
Job overview
- Managed the accurate ordering, receiving and issuing of stock items.
- Monitored stock levels to ensure adequate supply for production needs.
- Maintained inventory records and updated them regularly in the company's database.
- Performed regular cycle counts to verify actual stock against system records.
- Investigated discrepancies between physical count and computer system data.
- Prepared reports on inventory levels, price changes and stock movements.
- Ensured all goods were stored safely and securely according to Health and Safety regulations.
- Verified invoices against purchase orders to ensure accuracy of deliveries received from suppliers.
- Managed returns process with customers, ensuring all relevant documentation was completed accurately.
- Developed effective relationships with suppliers to ensure timely delivery of goods.
- Negotiated pricing agreements with vendors to secure best deals for company purchases.
- Implemented systems to improve tracking of materials throughout the supply chain.
- Provided guidance on optimal storage methods for different types of materials and goods.
- Completed regular checks on stock levels and compared against forecasted demand.
- Counted inventory with daily cycles and periodic full-scale audits.
- Worked closely with sales team to provide information regarding product availability.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Calculated, established and managed modification of authorized stock levels.
- Kept detailed records of previous purchases and standard prices for items.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Coordinated with management to identify and resolve inventory discrepancies.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Operated forklift and pallet jack to transport heavy loads.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Tracked outgoing orders to provide shipping status to customers.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to verify attributes and quantities of merchandise.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Mansfield State High School Mansfield, Queensland
GED
12-1981
Mount Gravatt East Primary Mount Gravatt, QLD
12-1978
Skills
- Face-to-face communication
- Client Relationship Management
- Telephone communication
- Presentations
- Sales Reporting
- Prospect development
Certification
- Forklift License
- Certificate 4 in Business
Affiliations
- Breed and Exhibit my Siberian Huskies
- Gardening and Landscaping of my rural acreage property.
References
References available upon request.
Timeline
Technical Sales Representative
Geofabrics Australasia Pty Ltd
05.2023 - Current
Customer Service Team Leader / Operations
Geofabrics Australasia
01.2021 - 02.2022
Customer Service Officer
Geofabrics Australasia Pty Ltd
02.2009 - 02.2021
Front of House Employee
Geofabrics Australasia Pty Ltd
02.2009 - 02.2020
Supervisor in Training
Metcash
01.2007 - 09.2008
Payroll Manager
Metcash / IGA Distribution
01.2003 - 08.2007
Customer Service Representative
IGA Distribution
01.1996 - 01.2003
Mansfield State High School
GED
Mount Gravatt East Primary
Similar Profiles
Dimitrios (Jim) EconomouDimitrios (Jim) Economou
Site Management at Innova group Australasia pty LtdSite Management at Innova group Australasia pty Ltd
Isabella HuangIsabella Huang
Accounts Sales Management at Tabsol Australasia Pty LtdAccounts Sales Management at Tabsol Australasia Pty Ltd
Karthik SankarKarthik Sankar
Senior Consultant / Senior Project Manager (Defence EWP, PDS Lead) at Aurecon Australasia Pty LtdSenior Consultant / Senior Project Manager (Defence EWP, PDS Lead) at Aurecon Australasia Pty Ltd