Anne Reid
Alstonville,nsw
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
Volare Alstonville
Alstonville, NSW
11.2023 - Current
- Maintained health and safety procedures
- Payroll
- Ensured customer service standards were adhered and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Analyzed customer feedback for improving services offered.
- Created and managed budgets for travel, training, and team-building activities.
Restaurant Owner
Mezza at the Point
Ballina, 2478
06.2020 - 09.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Negotiated contracts with vendors for food, equipment and supplies.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
Education
Certificate 3 in Individual Support - Support Work
North Coast Community College
Alstonville, NSW01-2025
High School Diploma -
Loreto College
Adelaide, SA11-1984
Skills
- Operations management
- Staff development
- Clear communication
- Time management
- Vendor management
- Inventory management
- Verbal and written communication
Timeline
Manager
Volare Alstonville
11.2023 - Current
Restaurant Owner
Mezza at the Point
06.2020 - 09.2023
Certificate 3 in Individual Support - Support Work
North Coast Community College
High School Diploma -
Loreto College