ANNE RETI
Avatiu ,NZ
Summary
A hard working, bubbly, focused individual with the ability to work independently, as well as within a team environment. Looking for the opportunity to learn as well as to share my experience and add value with a reputable company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Senior Accounts Assistant
Polynesian Rental Cars
Avarua Rarotonga
06.2023 - Current
- Assisted in budget preparation, providing crucial data analysis to inform decision-making processes.
- Collaborated with cross-functional teams to improve internal financial processes and enhance overall efficiency within the organization.
- Bolstered internal controls by identifying potential areas of risk or error, recommending corrective actions as needed.
- Boosted financial transparency with precise generation of monthly reports for management review.
- Optimized cash flow by effectively managing daily bank reconciliations and deposits.
- Upheld data integrity through rigorous maintenance of accounting systems, ensuring accurate information availability at all times.
- Enhanced financial accuracy by meticulously reviewing and reconciling accounts payable and receivable.
- Served as a valuable resource within the finance department, training junior staff members on best practices in accounting procedures.
- Participated in special projects as requested, demonstrating adaptability and eagerness to contribute to the organization''s success.
- Ensured timely month-end closing by efficiently completing all assigned tasks within deadlines.
- Supported the Accounts Receivable team in recovering lost revenue through diligent research and communication efforts.
- Streamlined the invoicing process for improved efficiency and timely payments from clients.
- Provided excellent customer service by promptly addressing client inquiries related to billing or account discrepancies.
- Contributed to cost reduction initiatives by analyzing vendor contracts and negotiating favorable terms for the company.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using Software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Duty Manager
Crown Beach Resort
Arorangi Rarotonga
11.2022 - 06.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Developed and implemented new procedures and policies to improve operational productivity.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Inventory Controller
Earthwise Group Limited
03.2022
- Monitor and maintain current Inventory levels for finished goods
- Perform daily cycle counts and investigate discrepancies adjusting errors accordingly
- Work collaboratively with Warehouse Team Leader to ensure inventory is accurate
- Receive and count Inwards goods, recording data manually and entering into EXO
- Providing accurate stock levels to the business
- Manage returns and damaged finished goods
- Provide back up support to Warehouse Team Leader.
Logistics Coordinator
GrainCorp NZ Limited
03.2021 - 03.2022
- To ensure daily transport load plans are executed efficiently by liaising intently with 3PL providers, Internal Planning, Customer Services and Quality teams
- Monitoring dispatch schedules to ensure 100% DIFOT targets are achieved
- Monitoring stock movements between several offsite storage facilities ensuring these match accurately between 3PL providers and internal records
- Weekly reconciliation of CHEP pallets for packed products.
Regional Pallet Controller
Toll Group
12.2020 - 03.2021
- Management of Pallet accounts
- Reconciliation of Pallet accounts completed in a timely and accurate manner
- Reconciliation of hire equipment transfers with key customers
- Reconciliation of returns and dehires of hire equipment
- Identifying and resolving hire equipment reconciliation discrepancies
- Reporting pallet account status to Branch Manager and National Pallet Manager
- Weekly reporting on account balance conclusions, IOU’s and non compliance
- Reduction in pallet costs
- Continuous improvement on monitoring all hire equipment movements
- Analyze and recommend areas for operational improvements to reduce hire equipment costs
- Developing and maintaining hire equipment best practices and compliance tools
- Contribution to hire equipment continuous improvements to ensure cost to the branches are minimized
- Keep all records necessary to ensure that the highest level of customer service is achieved
- Ensure all customer enquiries are dealt with in a professional, accurate, timely and efficient manner.
Warehouse Administrator
Hellers NZ Limited
04.2020 - 11.2020
- Daily liaison with regional and local carriers
- Interaction with inventory, customer services and warehouse teams
- Daily administration for dispatch team
- Daily manifest of orders
- CHEP tracking
- Ensure orders are released and dispatched
- Resolve queries relating to mismatched picking errors prior to dispatch
- Investigate and resolve delivery queries.
Fixed Term Contract - Warehouse Assistant
Wineworks Auckland
12.2019 - 02.2020
- Release and close domestic orders
- CHEP Reconciliation
- Liaise daily with Warehouse team and Carriers
- Client Customer Service
- Other administrative duties as and when requested.
Sales Support Coordinator/Import Clerk
Shipco Transport
- 12.2019
- Raise BACC on TSW website
- Customer service
- Track and trace
- Action incoming emails daily
- Answer phones
- Costing and charging import transactions
- Liaise and communicate with warehouse team daily.
Export Client Coordinator/Warehouse Assistant
Wineworks Auckland
07.2017 - 09.2019
- Manage FCL Shipments
- Daily and monthly KPI reports
- Tracking up and coming Export orders and communicate effectively to key business partners
- Co-ordinate Exports and communicate between 3PL partner, internal warehouse members and Clients
- Liaise affectively with Inventory Controller ensuring stock levels are accurate and in line with Clients’ expectations
- Co-ordinate and manage weekly team meetings
- Process charges accordingly as exports are released
- Sort queries efficiently
- Practice Health and Safety protocol as per company expectations
- Action any other administrative duties as and when required.
Sociability Event Coordinator /The Pride, Ormiston Rd
Lion Breweries New Zealand
10.2016 - 07.2017
- Manage Staff Bar functions and adhoc events including catering budgets and staffing of the bar as and when required
- Manage Sociability Committee
- Ensure Staff bar (Pride’s Den) is kept to a high standard of service and hygiene at all times
- Liaise on a regular basis with internal business partners for up and coming events
- Ensure team members are educated on the responsible service of alcohol
- Manage regular fridge stock rotation
- Monitor and orders stock for the bar and kitchen
- Manage maintenance of bar and kitchen equipment
- Liaise with Supply Chain on any anomalies with deliveries
- Implement and promote Health and Safety protocol at all times
- Other administrative duties as and when requested by site P.A.
Operations Administrator/Lion Springs Rd (Wine Bottling Plant)
Lion Breweries New Zealand
06.2015 - 06.2017
- Supporting the Leadership Team for administrative duties and facilitating monthly site development days
- Facilitate monthly Leadership Team meetings inclusive of all team leaders and managers on site
- Co-ordinate an execute site events
- Update the database regularly for new staff members, site phone list and safety duties
- Ordering stationery and general safety equipment
- Regular stock take of uniform cupboard, engineering cupboard and stationery
- Ensure site inductions are taking place
- Time sheets are correct for temporary employees on site
- Raising Purchase orders
- Update expense receipts for Leadership Team members
- Leading Projects for Sociability
- Provide assistance to Operations Manager as and when required
- Booking travel requirements for Operations Manager
- Assist Health & Safety Committee as and when required to facilitate events and promoting Safety Awareness of both sites (Springs Road Wine Bottling Facility and Lion Breweries at Ormiston Road).
Export Operator
JF Hillebrand
04.2015 - 06.2015
- Co-ordinate export wine shipments to South East Asian countries
- Daily liaison with transport companies, wineries and import departments at destination to ensure smooth delivery of wine
- Raise invoices, credit notes along with relevant export documents and WECS to both the customers and internal import departments
- Ensure custom documents are accurate prior to submitting to Custom Brokers
- Co-ordinate couriers to South East Asian countries and track accordingly, providing constant updates to the customer on progress
- Provide assistance and back up to other members within the Export Team as and when required.
Export Coordinator
Villa Maria Wine Estate
08.2014 - 03.2015
- Receive and process all orders for Asian and Australian Trade Land customers and internal sales personnel
- Book export orders with shipping lines
- Provide updated status reports to internal business partners
- Daily liaising with internal business departments i.e
- Customer services, warehouse, management leaders and planners
- Ensuring stock is available with valid export certification
- Ensuring plenty of lead time available for warehouse to ensure shipments are able to make deadlines on time
- Daily liaison with freight forwarders
- Providing back up assistance to domestic customer service department
- Payment of invoices to all freight forwarders are completed in a timely manner
- Create export documents in a timely manner
- Liaising with Ministry of Primary Industries when required
- Create Wine Export Certification.
Wine Export Coordinator
Lion Breweries New Zealand
09.2011 - 08.2014
- Coordinate all Wine Export shipments ensuring they meet required deadlines for internal and external stakeholders
- Provide updated reports to internal business partners
- Daily liaising with relevant internal and external business partners
- Ensuring stock availability has valid export certification
- Ensuring five week forecast is available for freight forwarder agents and warehouse staff
- Daily liaising with freight forwarder
- Providing exception customer service to all parties concerned
- Payment of invoices to all freight forwarders in a timely manner
- Create export documents in a timely manner
- Liaising with Ministry of Primary Industries as required
- Create Wine Export Certification
- Provide back up for International Shipping Services Manager as and when required.
Transport Support Executive
Lion Breweries New Zealand
02.2009 - 09.2011
- Daily tracking and processing of Chep pallets
- Weekly reconciling of Chep Pallets
- Weekly liaising with onsite supplier of fork hoists to discuss and resolve issues
- Process payments of carrier’s invoices on a weekly basis
- Daily interaction with carriers, warehouse and security personnel
- Provide support for Supply Transport Coordinator when required
- Health and Safety Representative for the department.
Credit Controller
Lion Breweries New Zealand
07.2007 - 02.2009
- Full ownership of Auckland Weekly Ledger
- Collection of debt outstanding by way of phone calls and emails
- Meeting with customers when required offsite and on site
- Daily direct credit processing
- Reconciliation of accounts
- Raising miscellaneous invoices and credit notes
- Processing journals.
Credit Administration
Lion Breweries New Zealand
02.2006 - 07.2007
- Collection of debt outstanding by way of phone calls and emails
- Daily banking duties and direct credit processing
- Raising miscellaneous invoices and credit notes
- Processing journals.
Education
Skills
- High attention to detail, accuracy and numerical ability
- Punctual, honest and reliable
- Ability to be both a team player as well as work autonomously with minimal supervision
- Excellent communication & interpersonal skills
- Ability to prioritize and achieve deadlines
- Excellent organizational and forward planning skills
- Confident interaction with personnel at all levels
- Managerial courage
- Experienced user of software
- Prophet
- ACE MFG Pro
- Phoenix
- SEQIS Database
- MS Dynamics Navision
- Understanding of EDI software
- SAP
- Microsoft Office, PowerPoint, Excel, Word
- Citrix
- 2IC Pallet Control
- Vlookup, Pivot Tables
- MYOB - EXO
- Product identification
- Warehouse Operations
- Inventory optimization
- Storage Solutions
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Warehouse Organization
- Inventory Reconciliation
- Inventory Counts
- Digital and Physical Counts
- MS Office
- Operations
- Basic Math
- Financial Reporting
- Cycle Counts
- Relationship Building
- Work Planning and Prioritization
- Logistics Systems
- Warehouse Safety
- Daily Operations Management
- Distribution and Warehousing
- Logistics Analysis
- Data Entry
- Safety standards
- Safety Management
- Documentation
Personal Information
Hobbies: Flower arrangements for Events, Overseas Travel
References
Contact details available upon request
Timeline
Senior Accounts Assistant
Polynesian Rental Cars
06.2023 - Current
Duty Manager
Crown Beach Resort
11.2022 - 06.2023
Inventory Controller
Earthwise Group Limited
03.2022
Logistics Coordinator
GrainCorp NZ Limited
03.2021 - 03.2022
Regional Pallet Controller
Toll Group
12.2020 - 03.2021
Warehouse Administrator
Hellers NZ Limited
04.2020 - 11.2020
Fixed Term Contract - Warehouse Assistant
Wineworks Auckland
12.2019 - 02.2020
Export Client Coordinator/Warehouse Assistant
Wineworks Auckland
07.2017 - 09.2019
Sociability Event Coordinator /The Pride, Ormiston Rd
Lion Breweries New Zealand
10.2016 - 07.2017
Operations Administrator/Lion Springs Rd (Wine Bottling Plant)
Lion Breweries New Zealand
06.2015 - 06.2017
Export Operator
JF Hillebrand
04.2015 - 06.2015
Export Coordinator
Villa Maria Wine Estate
08.2014 - 03.2015
Wine Export Coordinator
Lion Breweries New Zealand
09.2011 - 08.2014
Transport Support Executive
Lion Breweries New Zealand
02.2009 - 09.2011
Credit Controller
Lion Breweries New Zealand
07.2007 - 02.2009
Credit Administration
Lion Breweries New Zealand
02.2006 - 07.2007
Sales Support Coordinator/Import Clerk
Shipco Transport
- 12.2019