Bich Tram Tran
Marsfield,NSW
Summary
I am a final-year marketing management student with a demonstrated track record in social media and digital marketing. My expertise has been cultivated through the management of a thriving Facebook K-pop page boasting 207k followers and active involvement in the successful organization of community events in Vietnam.
I am enthusiastic about elevating my passion and creativity to the next level by securing a marketing internship role. My strengths lie in thriving within dynamic team environments and readily assuming substantial responsibilities. Additionally, my background in customer service in both Vietnam and Australia has equipped me with strong communication skills, which I believe will make me a valuable asset to any marketing team.
Overview
1
1
years of professional experience
Work History
Head of Communications/Content Editor/Administrator
VVips Family K-pop Fanpage
04.2021 - Current
- Created and managed social media content to increase and maintain 207k followers' page interactions
- Improved page visibility through development and implementation of SEO strategies.
- Led team of event professionals
- Generated sponsorships with related and partnering entities to organize community events and Korean pop star promote in Vietnam market
- Responsible for finding sponsorship and partnership for promoting/ giveaway event
SEASONAL TEAM MEMBER
L'Occitane
09.2023 - 12.2023
- Interact with customers to understand their needs and provide personalized recommendations
- Maintain in-depth knowledge of L'Occitane products, including ingredients, benefits, and application methods
- Employ effective sales techniques to meet and exceed sales targets, while ensuring customer satisfaction
- Represent L'Occitane's values and mission, providing an authentic brand experience to customers while manage inventory, conduct stock checks, and assist with merchandising and store presentation
- Follow up with customers to ensure product satisfaction and encourage repeat business.
LINFIELD LEARNING VILLAGE CAFÉ, CANTEEN |CUSTOMER SERVICES
07.2023 - 10.2023
- Provided exceptional customer service in a fast-paced cafe environment
- Demonstrated versatility by handling various responsibilities, including cashiering, food preparation and maintaining a clean and organized cafe space
- Maintained high levels of customer satisfaction through efficient service delivery
Event Coordinator Intern/Receptionist Assistant
RES - Educational Corporation
01.2023 - 05.2023
- Coordinated schedules and timelines for more than 15 educational events throughout Vietnamese Southern public schools.
- Brainstormed and implemented creative event concepts and themes.
- Developed post-event reports to determine the effectiveness of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Maintaining customer engagement and customer relationship
Sales Associate
JM DRESS DESIGN
04.2022 - 07.2022
- Assisted clients in selecting high-end dresses and accessories, ensuring a seamless shopping experience
- Consistently met and exceeded sales targets, contributing to a 30% increase in store revenue
- Offered styling consultations and personalized fashion advice to clients
Sales Associate
LEVI'S JEANS
06.2021 - 09.2021
- Assisted customers in finding the perfect pair of jeans, demonstrating in- depth product knowledge
- Offered styling advice and recommendations to enhance the customer experience and consistently met or exceeded monthly sales targets.
Education
Bachelor of Commerce - Marketing Management
Macquarie University
Sydney, NSW06.2024
Bachelor of Commerce - Marketing Management
InternationalSchool of Business - UEH
Ho Chi Minh City, Vietnam5.2023
Skills
- Content Writing
- Skilled in upselling and Cross-selling products and services to maximize revenue
- Social Media Marketing
- Customer Relationship Management (CRM)
- Videos and Photos Editing
- Canva Design
- Media Relations
- Event planning
- Budgeting and Allocation
- Active Listening
Extracurriculars
AEISEC in Macquarie Ụniversity - Outgoing global volunteer - Senior member
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Elementary
Timeline
SEASONAL TEAM MEMBER
L'Occitane
09.2023 - 12.2023
LINFIELD LEARNING VILLAGE CAFÉ, CANTEEN |CUSTOMER SERVICES
07.2023 - 10.2023
Event Coordinator Intern/Receptionist Assistant
RES - Educational Corporation
01.2023 - 05.2023
Sales Associate
JM DRESS DESIGN
04.2022 - 07.2022
Sales Associate
LEVI'S JEANS
06.2021 - 09.2021
Head of Communications/Content Editor/Administrator
VVips Family K-pop Fanpage
04.2021 - Current
Bachelor of Commerce - Marketing Management
Macquarie University
Bachelor of Commerce - Marketing Management
InternationalSchool of Business - UEH
Similar Profiles
Tien LeTien Le
Content Writer at Club FanpageContent Writer at Club Fanpage
Omar ConnellyOmar Connelly
Rocket Fizz Team Members and Supervisors at Rocket Fizz Soda Pop and Candy ShopRocket Fizz Team Members and Supervisors at Rocket Fizz Soda Pop and Candy Shop
Eliott BoudotEliott Boudot
Serveur at Pop WhiteServeur at Pop White