Anne Tran
Melbourne,VIC
Summary
Motivated and customer-focused professional with hands-on experience in hospitality, specializing in customer service, team collaboration, and food safety compliance. Proven ability to resolve issues efficiently while maintaining high guest satisfaction. Skilled in fast-paced environments, with strong communication skills, and adaptability. Eager to build on existing strengths, and contribute to dynamic teams, while continuing to grow and learn in new roles.
Overview
6
6
years of professional experience
Work History
Supervisor
Gelateria on the Docks
Docklands, VIC
11.2021 - Current
- Trained and supported new team members in customer service and product knowledge
- Supervised daily operations and maintained workflow efficiency
- Handled customer complaints and special requests with professionalism
- Ensured compliance with food safety standards and cleanliness protocols
- Managed inventory levels
- Performed opening and closing duties
Front of House Server
Olympic Hotel
Preston, VIC
07.2024 - 09.2025
- Provided high-quality table service in a fast-paced, high-volume environment
- Managed guest flow, seating, and reservations to optimize service efficiency
- Took and delivered orders accurately; prepared beverages to standard and special requests
- Followed up with guests to ensure a positive dining experience
- Maintained cleanliness of dining areas and adhered to hygiene protocols
- Worked closely with kitchen staff to coordinate timely and accurate food delivery
Fast Food Team Member
Twistto
Grazeland , VIC
02.2020 - 10.2021
- Prepared and served food according to company standards
- Delivered fast, friendly service while maintaining order accuracy
- Processed transactions using POS systems and handled cash/card payments
- Maintained sanitation and supported team operations
Education
Bachelor of Science - Psychology
Swinburne University
Melbourne, VIC06-2026
High School Diploma -
Academy of Mary Immaculate
Melbourne11-2022
Skills
- Customer service Excellence
- Team Leadership & Training
- Food safety & Hygience Compliance
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- POS & Cash Handling
- Adaptaability & Quick Learning
- Inventory Monitoring
- Fast-Paced Environment Adaptability
References
References available upon request.
Timeline
Front of House Server
Olympic Hotel
07.2024 - 09.2025
Supervisor
Gelateria on the Docks
11.2021 - Current
Fast Food Team Member
Twistto
02.2020 - 10.2021
Bachelor of Science - Psychology
Swinburne University
High School Diploma -
Academy of Mary Immaculate