Anne Winkler

Whilst with DFAT, I have held executive roles in personnel vetting, recruitment, people strategy, strategic workforce planning, business reporting, and IT delivery. Currently, I serve as Director of Capability and Product Management leading an agile delivery capability for developing IT solutions, and have successfully delivered programs and projects that aligned with department mission/goals, reduced cost, and increased delivery effectiveness.

• Guiding staff through periods of organizational change, maintaining morale and engagement during transitions.
• Negotiated contracts with vendors, securing favourable terms while adhering to budgetary constraints.
• Cultivated a culture of innovation and collaboration within the organisation.
• Established and maintained strong relationships with customers, vendors, and strategic partners.
• Managed financial, operational, and human resources to optimize performance and effective delivery of Government objectives.
• Developed and implemented agile strategies to achieve set goals and objectives and secured long-term success.
• Built and maintained strong technical teams by hiring and training qualified staff to create positive and productive work environments.
• Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
• Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
• Directed technological improvements, reducing waste and business bottlenecks.

During my Telstra career I held roles including call centre operations manager, workforce planner, team leader and development manager.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Prior to June 1997 I explored a range of customer service, tourism, sales and service delivery roles, developing a strong work ethic and keen sense of curiosity.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Roles included:

• Ben Lomond Ski Rentals - Operations Manager
• Tasmanian National Parks - Site Officer
• The Spirit Of Tasmania - Retail Manager
• Royal Australian Army - Ordinance Corps