Anne Woodhouse

• Developed and implemented new patient registration processes to streamline workflow.
• Maintained financial records, including billing and accounts receivable and payable.
• Coordinated staff recruitment, training, and scheduling activities.
• Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
• Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Managed relationships for supplies and services related to the practice.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.

This was a casual position only. I have been friends with the owner for the past 6 years and she was looking for someone she could trust to look after and grow the company while she was in Germany for 6 weeks, I happily stayed working until April this year, when I decided I need to have a break as my husband and I sold our house and downsized moving from Forrestfield to Butler and we had so much to complete in our new home.

• Supported entire practice's staff, which boosted efficiency and improved overall process flow.
• Communicated with patients with compassion while keeping medical information private.
• Created and implemented policies and procedures for effective practice management.
• Motivated staff by offering direction and providing constructive feedback.
• Assisted with development of regulatory compliance systems.

• Supported entire practice's staff, which boosted efficiency and improved overall process flow.
• Ordered supplies needed and kept tabs on inventory levels.
• Communicated with patients with compassion while keeping medical information private.
• Assisted with development of regulatory compliance systems.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Explained policies, procedures and services to patients.