Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anne Zhou

Castle Hill,NSW

Summary

Recent high-school Graduate, seeking part-time/full-time work. Experienced and motivated all-round, Team Member committed to bringing outstanding performance. Familiar with multiple industries and roles. Eager to bring knowledge to support business and customer needs. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

AVALIBILITY- Full-Time Work, with a flexible schedule. All Weekends, School/Public Holidays.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Gong Cha
11.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for all beverages and seasonal offerings.
  • Used POS system to accurately enter orders and process payments.
  • Prepared all drinks and memorised SOPS

Kitchen Hand/Front of House Team Member

Laksa & Gyoza
08.2022 - 09.2022
  • Followed food safety practices and sanitation guidelines.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Picked and packed order items.

T-rista/ Customer Service

Chatime
04.2022 - 08.2022
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of teas, and merchandise.
  • Opened and closed store independently when needed.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Crew Member

Hungry Jack's
03.2021 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Customer Service Assistant

Scent Of Flowers
12.2017 - 03.2018


  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened and closed store independently when needed.
  • Opened, shelved and merchandised new products.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

Education

Certificate II in Animal Care - Animal Care

TAFE
TAFE NSW Richmond
08.2024

High School Diploma -

Castle Hill High School
Castle Hill, NSW
10.2023

Skills

  • Customer Service in Multiple Industries
  • Equipment Operation
  • Team Building
  • Proficient In All Basic Software, (SOPS, POS, eftpos etc)
  • Reliable and Punctional
  • Fluent in Mandarin

Certification

Certificate II in Kitchen Operations

Food Handlers Basics Certificate

Timeline

Team Member

Gong Cha
11.2022 - Current

Kitchen Hand/Front of House Team Member

Laksa & Gyoza
08.2022 - 09.2022

T-rista/ Customer Service

Chatime
04.2022 - 08.2022

Crew Member

Hungry Jack's
03.2021 - 09.2021

Customer Service Assistant

Scent Of Flowers
12.2017 - 03.2018

Certificate II in Animal Care - Animal Care

TAFE

High School Diploma -

Castle Hill High School

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Anne Zhou