Summary
Overview
Work History
Education
Skills
Professionalresponsibilitiesandexperience
Other
References
Timeline
Generic

ANNEDEL DARGAN

Summary

I am a resourceful and self-motivated Customer Service Representative with an engaging and vibrant personality who prides herself on exceeding customer expectations. As a confident and effective communicator, I am committed to providing a personable and professional experience for all customers to ensure that lasting relationships are fostered and maintained.

As a proud Aboriginal woman with strong ties to my local community, I have a genuine interest in delivering quality customer service whilst showcasing my investment in representing a diverse and inclusive workplace to provide a positive and memorable experience to all.

Overview

6
6
years of professional experience

Work History

Case Manager

Rainbow Gateway Limited Cloncurry
11.2023 - 09.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Childcare assistant

Curry kids learning centre
12.2022 - 08.2023
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Read and told stories to promote and support overall language development.

House Keeper

Black Rock Inn
05.2021 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Customer Service Representative

Woolworths
11.2019 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Babysitter

Volunteer
02.2019 - 04.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Education

Blackwater State High School

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Documentation And Reporting
  • Relationship Building
  • Decision-Making
  • Conflict Resolution
  • Positive Attitude
  • Email and Telephone Etiquette
  • Client Advocacy
  • Care Coordination
  • Community Resources
  • Community Outreach

Demonstrated commitment to acting professionally and working within policies, procedures and regulatory frameworks

Highly skilled in communicating with influence and providing and receiving sensitive and confidential information

Successfully achieve set outcomes by approaching and monitoring my workload through task organisation, prioritisation and flexibility

Approachable professional who believes that consideration of multiple perspectives and inclusive work practices is key to achieving beneficial results for the organisation and the client

Professionalresponsibilitiesandexperience

  • Customer experience
  • Professional and vibrant engagement with clients and an ability to remain calm in negative situations
  • Proactive in maintaining an in-depth knowledge of all products and promotions to ensure optimal business knowledge
  • Active listener in relation to understanding customer needs to assist in identifying recommendation selections in a timely manner
  • Demonstrated self-motivation and drive ensures that I am willing and able to work successfully as a collaborative team member and as an individual contributor
  • Committed to improving the customer experience through clear communication and productivity based performance
  • Financial and administration proficiency
  • Proficient in money handling including EFT, gift cards and cash counting
  • Operation of cash registers, scanners and computers to itemize and total customer purchases
  • Efficient financial completion of customer purchases including processing payments and managing refunds and defaults
  • Invested in protecting the financial interests of the business by monitoring sales products and merchandise to meet sales goals
  • Interpersonal skills
  • Demonstrated commitment to acting professionally and working within policies, procedures and regulatory frameworks
  • Highly skilled in communicating with influence and providing and receiving sensitive and confidential information
  • Successfully achieve set outcomes by approaching and monitoring my workload through task organisation, prioritisation and flexibility
  • Approachable professional who believes that consideration of multiple perspectives and inclusive work practices is key to achieving beneficial results for the organisation and the client
  • CPR and first aid training 2023
  • Case Management training – 03/19/2024 - 03/21/2024

Other

  • Windows based applications; Microsoft Office, Word, Excel, PowerPoint, Visio, Outlook, Microsoft Office Suite
  • Blue card
  • P2 current Licence

References

  • Beverley Wardrop, JP, Rainbow Gateway Limited Cloncurry, 0460299235, 0428110178, Beverley.Wardrop61@outlook.com
  • Nicola Gooch, Post Placement Support Officer, nicolagoochconsulting@gmail.com, 0400382606, 0448458005

Timeline

Case Manager

Rainbow Gateway Limited Cloncurry
11.2023 - 09.2024

Childcare assistant

Curry kids learning centre
12.2022 - 08.2023

House Keeper

Black Rock Inn
05.2021 - 08.2021

Customer Service Representative

Woolworths
11.2019 - 10.2020

Babysitter

Volunteer
02.2019 - 04.2019

Blackwater State High School

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ANNEDEL DARGAN