Summary
Overview
Work History
Education
Skills
Timeline
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Anneeka Cooke

Morayfield,QLD

Summary

Dynamic and reliable professional with extensive experience . Proven ability to enhance customer satisfaction through effective multitasking and exceptional food preparation skills. Adept at cash handling and maintaining cleanliness, contributing to a positive team environment and achieving sales goals. Committed to delivering quality service and fostering customer loyalty.

Overview

7
7
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
12.2023 - 06.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.

Crew Member

Hungry Jack's
05.2021 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.

Team Member

Woolworths
10.2019 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Junior Retail Assistant

BCF
11.2017 - 01.2019
  • Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
  • Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
  • Collaborated with team members to achieve daily objectives and maintain a positive work environment.
  • Resolved customer issues professionally, leading to higher overall satisfaction ratings.
  • Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
  • Built rapport with customers, fostering a welcoming atmosphere that encouraged repeat visits.
  • Contributed to sales goals by upselling products and identifying cross-selling opportunities.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Nambour State College

Skills

  • Customer service
  • Problem-solving
  • Reliability and punctuality
  • Food preparation
  • Cash handling proficiency
  • Effective multi-tasking
  • Cash handling
  • Customer satisfaction focus
  • Attention to detail
  • Dependable and honest
  • Cleaning and sanitizing
  • Cleanliness and hygiene
  • Patience and empathy
  • Efficient work paced
  • Phone and online order processing
  • POS system operation
  • Heavy lifting

Timeline

Sandwich Artist

SUBWAY®Restaurants
12.2023 - 06.2024

Crew Member

Hungry Jack's
05.2021 - 08.2023

Team Member

Woolworths
10.2019 - 06.2021

Junior Retail Assistant

BCF
11.2017 - 01.2019

Nambour State College

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Anneeka Cooke