Cecilia Crause
COOMERA WATERS,QLD
Summary
As a Business Development Manager, for Australian Valve Group, I have over 26 years experience in customer service and relationship management, with a robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Highly capable working independently and autonomously. Skilled in relationship building, market analysis, and key account management.
Overview
31
31
years of professional experience
Work History
Business Development Manager
Australian Valve Group Pty Ltd
07.2017 - Current
- Assisting Queensland /NT State Manager - managing client accounts, generating leads, and maintaining customer relationships
- Manage Key Account Relationships
- Strong Time management skills, work autonomously
- Maintain relationships with existing customer base, while always looking for new customer oppertunities
- Attending Tool Box Meetings to promote new products and upskill plumbers and merchants
- Compile concise and effective customer proposals and sales quotes
- Training and mentoring of new company employees
- Successfully managed sales increase, year on year
- Retain high customer satisfaction with warranty claim processing and product failure /issues resolution
- Successful management of high-risk tasks such as quotes on confidential projects
- Build lasting relationships with clients through outstanding customer service interactions.
- Report sales activities, generate sales quotations, and proposals and maintain customer contact database to achieve sales objectives and KPIs.
- Collaborated with clients and distributors to create and promote new products
- Negotiated and closed long-term agreements with new clients in assigned territory
Agency Services Specialist
Sovereign Assurance Company Limited
05.2007 - 07.2016
- Expert on internal Salesforce system and distribution processes
- Ensuring data integrity of adviser data held on various systems
- Facilitating adviser client base and financial reports
- Drawing up of Legal documentation and actioning of Sale and Purchases of Adviser client portfolios
- Reporting to the Head of Adviser Distribution on various Adviser Group data
- Ensuring correct documentation and authority requirements were met on all high risk and/ or legal tasks
- Processing of commission payments
- Commission Debt recovery and Withholding Tax reconciliation
- Winner of Ops-Star Award in Oct '15 (Award of Service Excellence)
- Often challenged the status quo and displayed a drive to improve processes to future proof business practices
- Successfully managed complex queries and provided specialised advice to internal and external stakeholders
- Successfully managed high risk tasks such as quality and production bonus payments to advisers
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
Credit Analyst
Performance Finance
04.2005 - 04.2007
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Excelled as a Loan and Credit Facilitator
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Mentoring borrowers on term and conditions of loan agreements, securities and legal obligations
- Supervisor and mentor, to Broker Assistants
- Basic MYOB invoicing and data entry
- Stationary ordering and stock management
- Expert on internal systems and distribution processes
- Part of a branch team, working with others to achieve financial and customer service targets
- Trained and mentored junior staff
- Strong Customer Service and Key Account Management
- Working finance underwriters
- Compiling documentation for underwriting
- Processing of Needs analysis and loan applications
- Worked effectively in fast-paced environments.
Contracts Administrator / Receptionist
Prime Finance
02.2003 - 04.2005
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Developed and maintained a centralized contracts database for easy access and increased efficiency.
- Maintaining strong working relationships with clients and underwriters to insure exceptional customer service
- Consistently achieved 10/10 customer reviews for the branch
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Manager
Projex Plumbing
12.2002 - 02.2003
- Management of Key Accounts, to ensure service excellence
- Appointment setting, scheduling of tradesmen of projects
- Credits and Debits - Small business
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintaining confidentiality of company documents and personnel records
Office Manager
Pro Plumb
07.2000 - 11.2002
Receptionist / Administrator
Eden Brown Recruitment
01.2000 - 06.2000
Junior Realtor / Administrator
Berkley Property Services
06.1998 - 10.1999
Casual Retail Assistant / Payroll Officer
Edgars Department Store
02.1994 - 05.1998
Education
High School -
Petersburg High School
01.1998
Skills
- Advanced Communication Skills
- Excellent Customer Service Skills
- Stakeholder Management
- Advanced Computer Competency
- Integrity & Loyalty
- B to B sales
- Client Base Retention
- Territory and account management
- Business development and planning
- Negotiations
- Client Relationship Building
- Account Management
- Business Development
- Relationship building and management
References
- Gil Crause, Queensland / NT State Manager, Australian Valve Group Pty Ltd, 2/21 Avatonvell Drive, Luscombe, QLD, 4207, +61 405 711 420, Gil@avg.net.au
- Suzanne Chandler, Distribution Admin Tech Specialist, Sovereign Assurances, Smales Farm, Takapuna, Auckland, New Zealand, +64 9 487 5111, Suzanne.chandler@sovereign.co.nz
- Karen Smith, Senior Manager Distribution Commercial Arrangement, Sovereign Assurances, Smales Farm, Takapuna, Auckland, New Zealand, +64 9 487 9374, Karen.Smith@sovereign.co.nz
Accomplishments
- Increased yearly revenue by 12.7% in 2024
- Collaborated with team of five in the development and implementation of various customer events and trade shows.
- Ranked # one sales person in Queensland for 2022
- Won "Ops-Star Award" for Service Excellence in October 2015
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Interests
- DIY and Home Improvement
- Experimenting with different creative mediums, like mixed medium artwork and oil and acrylic painting to expand skills and techniques
- Outdoor Recreation, camping and traveling with my family
- Cooking and baking, I enjoy experimenting with new flavour combinations and recipes
Timeline
Business Development Manager
Australian Valve Group Pty Ltd
07.2017 - Current
Agency Services Specialist
Sovereign Assurance Company Limited
05.2007 - 07.2016
Credit Analyst
Performance Finance
04.2005 - 04.2007
Contracts Administrator / Receptionist
Prime Finance
02.2003 - 04.2005
Office Manager
Projex Plumbing
12.2002 - 02.2003
Office Manager
Pro Plumb
07.2000 - 11.2002
Receptionist / Administrator
Eden Brown Recruitment
01.2000 - 06.2000
Junior Realtor / Administrator
Berkley Property Services
06.1998 - 10.1999
Casual Retail Assistant / Payroll Officer
Edgars Department Store
02.1994 - 05.1998
High School -
Petersburg High School
Similar Profiles
Cris Joonna FloresCris Joonna Flores
Gaming & Bistro Bar Attendant at Australian Leisure & Hospitality Group Pty LimitedGaming & Bistro Bar Attendant at Australian Leisure & Hospitality Group Pty Limited
JONATHAN ADRIANTOJONATHAN ADRIANTO
Meat Process Worker at Australian Meat Group Pty LtdMeat Process Worker at Australian Meat Group Pty Ltd
Brett RowneyBrett Rowney
Warehouse Storeperson / Internal Sales at All Valve Industries Pty LtdWarehouse Storeperson / Internal Sales at All Valve Industries Pty Ltd