Summary
Overview
Work History
Education
Skills
Timeline
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ANNELIESE CARROLL

Melbourne,VIC

Summary

With nearly six years of experience in the retail industry, gained while pursuing education, I have developed a diverse skill set within retail. Additionally, honed customer service abilities through three years of waitressing experience. Combining knowledge of retail operations with exceptional interpersonal skills, well-equipped to provide top-notch service and contribute to the success of any team.

Overview

10
10
years of professional experience

Work History

NHS Medical Receptionist

White Medical Group
08.2020 - 08.2024
  • Engaging with patients in a kind and friendly manner on the desk tackling enquires and booking appointments
  • Working under pressure in a busy environment ensuring every task is completed in a fast but efficient way to keep the practice intact
  • As important as it is to assist patients, it is also important to be able to work as a team alongside colleagues and doctors at the practice to ensure everyone works to the best of their ability
  • Alongside working front desk, I also engaged in tasks such as working upstairs in the office scanning important documents onto the computer and completing tasks set by other colleagues
  • I have a good understanding of the online system used and have an up to date GLL learning & development certificate on the basic life support of an adult, child and baby that can be presented upon request
  • I also answered the phone to patients and other members of the NHS to which I could swiftly deal with any issues or requests

Sales assistant

Iceland Foods
10.2017 - 08.2020
  • Assisting with queries from members of the public about products, services, and policies
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Undertaking cash handing duties such as one, receiving payments by cash, credit/debit cards and vouchers
  • Stocking out merchandise and arranging product displays
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Acting as a coordinator for home deliveries
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Waitress

Leaking Boot restaurant
08.2016 - 09.2017
  • Within this job I have learnt not just how to be a higher quality waitress, but I have taken on other roles such as cooking, cleaning, and interacting a lot more with the customers
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress and kitchen assistant

Equestrian Centre
11.2014 - 06.2016
  • I was responsible for cleaning and tidying both in the kitchen and dining areas
  • I work as part of a team to ensure that customers are served promptly and that their food is well presented and of a high quality
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Bachelor of Science -

Leeds Beckett University
07.2023

A Level - 3 A-level's in Criminology And Public Services

Franklin College
06.2019

GCSE grades - 9 GCSES

Humberston Academy
12.2016

Skills

  • Exceptional interpersonal skills
  • Punctual and reliable
  • RSA certificate
  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Cash Handling
  • Stock management
  • Opening and closing procedures
  • Returns and exchanges
  • Customer Service
  • Organization
  • Order Taking

Timeline

NHS Medical Receptionist

White Medical Group
08.2020 - 08.2024

Sales assistant

Iceland Foods
10.2017 - 08.2020

Waitress

Leaking Boot restaurant
08.2016 - 09.2017

Waitress and kitchen assistant

Equestrian Centre
11.2014 - 06.2016

A Level - 3 A-level's in Criminology And Public Services

Franklin College

GCSE grades - 9 GCSES

Humberston Academy

Bachelor of Science -

Leeds Beckett University

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ANNELIESE CARROLL