ANNELIESE CARROLL
Surrey Hills
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Worker
Harris And Scarfe
10.2024 - 12.2024
- Positioned products on shelves and used promotional displays to improve product visibility
- Replenished new items and restocks to keep displays full for customers
- Assisted customers with locating, carrying and purchasing items
- Attended cash registers during busy periods to maintain top-tier service levels
- Guided team by resolving customer issues and assisting with customer transactions
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices
Medical Receptionist
White Medical Group
06.2020 - 08.2024
- Engaging with patients in a kind and friendly manner on the desk tackling enquires and booking appointments
- Working under pressure in a busy environment ensuring every task is completed in a fast but efficient way to keep the practice intact
- As important as it is to assist patients, it is also important to be able to work as a team alongside colleagues and doctors at the practice to ensure everyone works to the best of their ability
- Alongside working front desk, I also engaged in tasks such as working upstairs in the office scanning important documents onto the computer and completing tasks set by other colleagues
- I have a good understanding of the online system used and have an up to date GLL learning & development certificate on the basic life support of an adult, child and baby that can be presented upon request
- I also answered the phone to patients and other members of the NHS to which I could swiftly deal with any issues or requests
Sales Assistant
Iceland Foods
10.2017 - 06.2020
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained knowledge of current products and proper pricing
- Completed daily floor replenishment to guarantee item availability and promote customer satisfaction
- Engaged and interacted with customers to create positive shopping experience, helping customers locate products and answering general inquiries
Waitress
Leaking Boot restaurant
08.2016 - 09.2017
- Assisting with queries from members of the public about products, services, and policies
- Participated in ongoing training to stay updated on current products, promotions, and industry trends
- Undertaking cash handing duties such as one, receiving payments by cash, credit/debit cards and vouchers
- Stocking out merchandise and arranging product displays
- Engaged in friendly conversation with customer to better uncover individual needs
- Acting as a coordinator for home deliveries
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
Education
BACHELOR OF SCIENCE -
Leeds Beckett University
07.2023
A LEVEL : 3 A-LEVEL'S - CRIMINOLOGY AND PUBLIC SERVICES
Franklin College
06.2019
GCSE : GRADES : 9 GCSE'S -
Humberston Academy
12.2016
Skills
- Exceptional interpersonal skills
- Punctual and reliable
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Cash Handling
- Stock management
- Opening and closing procedures
- Returns and exchanges
- Customer Service
- Organization
- Order Taking
Timeline
Retail Worker
Harris And Scarfe
10.2024 - 12.2024
Medical Receptionist
White Medical Group
06.2020 - 08.2024
Sales Assistant
Iceland Foods
10.2017 - 06.2020
Waitress
Leaking Boot restaurant
08.2016 - 09.2017
A LEVEL : 3 A-LEVEL'S - CRIMINOLOGY AND PUBLIC SERVICES
Franklin College
GCSE : GRADES : 9 GCSE'S -
Humberston Academy
BACHELOR OF SCIENCE -
Leeds Beckett University
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