Anneliese Dinsdale

Rustico Gourmet

Riverton, WA

01.2017 - Current

Supervise a team of 8 employees (deli section) in a very busy gourmet grocer/cafe.
Oversee food preparation, production and presentation according to company quality standards.
Rostering for deli staff (8 employees).
Circulate within assigned areas, including deli, cafe, shop and kitchen to assess and address customer needs and effectively prioritise tasks during peak hours.
Complete weekly inventory and ordering of produce to maintain stock levels.
Maximise customer satisfaction by consitently maintaining a friendly and approachable manner and listening to customer needs.
Manage costs by using quality control and minimising waste.
Provide leadership, insight and mentoring to new employees and impart knowledge of company values and standards.
Train new employees to perform duties.
Consistently maintain high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality and safety in the workplace.
Promote safe working conditions by monitoring safety procedures and safe use of equipment (for example, commercial meat slicer, benchtop wrapper and industrial oven).
Delegate work and outline priorities and goals.
Work in close collaboration with team members to ensure customers receive high-quality service.
Resolve problems or concerns to the satisfaction of involved parties i.e. staff, customers, suppliers.