Annelise Brook
Brisbane, Keperra,QLD
Overview
10
10
years of professional experience
Work History
Nursery Assistant
Brookfield Gardens
Brookfield, QLD
09.2023 - Current
- Customer Engagement & Product Recommendations: Engaged with customers to understand their needs and suggest products that best met their requirements, providing tailored advice without being pushy.
- Soil & Plant Issue Troubleshooting: Conducted soil tests, recommended corrective measures, and assisted customers in addressing pest and plant health issues with high-quality solutions.
- Display Creation & Merchandising: Designed visually appealing potted displays and arranged merchandise to inspire customers, highlight new styles, and boost sales.
- Inventory & Delivery Management: Checked delivery invoices for accuracy, confirmed merchandise quantities, and ensured proper stock organization.
- Returns & Exchanges Processing: Managed merchandise returns and exchanges, processing refunds, trades, and store credits as needed.
- Work Area & Grounds Maintenance: Maintained a clean work environment and kept grounds and landscaping well-kept.
- Stocking & Restocking: Unboxed and restocked merchandise in organized displays to maximize product visibility and sales.
- Plant Care & Maintenance: Applied effective watering and fertilization techniques to maintain plant health and minimize loss.
- Product Knowledge Training: Participated in staff training sessions led by soil and product experts to deepen my understanding of the products offered.
Retail Assistant
The Trellis
Carseldine , QLD
11.2022 - 06.2023
- Plant Recommendations & Upselling: Suggested and upsold plants based on customers' specific lighting and watering needs, enhancing their gardening success and satisfaction.
- Customer Complaint Resolution: Effectively addressed and resolved customer complaints, ensuring positive outcomes and high levels of service satisfaction.
- Cash Register Management: Opened and closed cash registers, balanced drawers, processed transactions, and ensured accurate cash handling.
- Venue Operations: Managed opening and closing of the venue, ensuring smooth transitions and operational readiness.
- Merchandising & Display Maintenance: Performed floor moves, maintained displays, and kept sales areas organized, up-to-date, and well-stocked.
- Workshop Organization: Organized and facilitated creative gardening workshops for children and adults, fostering engagement and learning.
- Terrarium Workshop Facilitation: Led terrarium-making workshops, guiding participants of all ages through the creative process.
- Cafe Assistance: Provided support to the café when needed, ensuring efficient operations and excellent customer service
Retail Assistant
Eden Gardens
Carseldine, QLD
06.2022 - 11.2022
- Customer Engagement & Sales Support: Assisted customers with locating products, made personalized recommendations, and suggested additional items to enhance their shopping experience.
- Product Merchandising & Display: Created and maintained visually appealing displays to showcase new arrivals, boost sales, and attract customer attention.
- Returns & Exchanges Management: Handled returns and exchanges efficiently, ensuring a smooth process for customers, including refunds, trades, and store credits.
- Inventory Management & Stocking: Received deliveries, checked invoices for accuracy, and restocked shelves to maintain organized and well-stocked sales areas.
- Store Maintenance & Organization: Kept the store clean, organized, and visually appealing, ensuring a pleasant shopping environment for customers.
Garden Bar Supervisor
Brunswick Hotel
Newfarm, QLD
06.2016 - 12.2017
Restaurant, Bar & Gaming Attendant
The Breakfast Creek Hotel
Brisbane, QLD
01.2015 - 05.2016
Maître De
Catalonia Spanish Restaurant
Bargara, QLD
2013 - 01.2015
Bar & Gaming Supervisor
Sandhills Sports Club
Bargara
2013 - 2015
Functions Assistant
Leichardt Hotel
Rockhampton, QLD
2010 - 2013
Education
CertIII Early Childhood And Care Services
TAFE QLD
Bracken Ridge06.2022
First Aid & CPR
TAFE QLD
Bracken Ridge06.2022
CertIII in Hospitality
TAFE QLD
Rockhampton 11.2011
RSA
RSG
Skills
- Visual Merchandising
- Upselling techniques
- Point of sale systems
- Garden maintenance
- Plant watering
- Plant propagation
- Pest and disease identification
- Telephone Etiquette
- Stock replenishment
- Problem-solving aptitude
- Product Promotions
- Quality Control
- Product Knowledge
References
Amy Smith
0423553293
Venue manager of previous Eden Gardens
Stephanie Campbell
0431424013
Supervisor at previous Eden Gardens & also supervised at Brookfield Gardens until recently.
Timeline
Nursery Assistant
Brookfield Gardens
09.2023 - Current
Retail Assistant
The Trellis
11.2022 - 06.2023
Retail Assistant
Eden Gardens
06.2022 - 11.2022
Garden Bar Supervisor
Brunswick Hotel
06.2016 - 12.2017
Restaurant, Bar & Gaming Attendant
The Breakfast Creek Hotel
01.2015 - 05.2016
Maître De
Catalonia Spanish Restaurant
2013 - 01.2015
Bar & Gaming Supervisor
Sandhills Sports Club
2013 - 2015
Functions Assistant
Leichardt Hotel
2010 - 2013
CertIII Early Childhood And Care Services
TAFE QLD
First Aid & CPR
TAFE QLD
CertIII in Hospitality
TAFE QLD
RSA
RSG
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