Annelise Evezard
Miners Rest,Australia
Summary
Results-oriented legal professional with strong communication skills and a proven track record in drafting precise legal documentation and correspondence. Demonstrates exceptional self-management and service excellence, contributing effectively in team settings. Committed to fostering collaborative environments while ensuring high-quality legal support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Customer Service Officer
State Revenue Office of Victoria
Ballarat Central, Australia
01.2020 - Current
- Company Overview: The State Revenue Office of Victoria is a government agency responsible for the administration of state taxes and revenue.
- I am able to maintain high-level accuracy and productivity when completing senior customer service duties, which is evident in the end-of-financial-year results as follows:
- June 2020 quality 96% and productivity 1.16
- June 2021 quality 95% and productivity 1.06
- June 2022 quality 98% and productivity 1.20
- June 2023 quality 100% and productivity 1.26
- June 2024 quality 95.1% and productivity 1.00
- June 2025 results are to be advised.
- Senior duties entailed the application of appropriate knowledge of legislation, practices, policies, and procedures when completing tasks in relation to Motor Vehicle Duty, Unclaimed Money, Victorian Liquor Subsidy, Liquor Licenses, Home Builder, and Land Tax.
- Entrusted with ensuring that the websites, forms, precedents, and policies are up to date, and that proposed amendments are communicated to the Corporate Knowledge.
- Raised ideas directed to the Commissioner, Paul Broderick, to improve compliance, customer service, and employee development.
- In the Business Revenue branch, I trained colleagues and quality-checked work items to identify areas for improvement.
- Drafted precedent correspondence and documentation in a writing style that prioritizes simplicity, clarity, and conciseness when applying the relevant legislation and guidelines to their circumstances.
- One of the self-guided learning techniques I used for personal growth entailed self-reflection and a review of current processes.
- Provided assistance to the Customer Service Branch on the escalation telephone queue, which involved answering complex queries.
Conveyancer / Estate and Probate Assistant
Yanner Mann Dobson Law
Ballarat, Victoria
09.2018 - 09.2019
- Company Overview: Yanner Mann Dobson Law is a small firm which provide property, estate planning, and retirement living legal advice and services.
- I was employed as a full-time conveyancer with specialized knowledge in the legal and administrative aspects of a residential property transaction.
- In this role, I was entrusted to independently manage client files and assist clients from the sale to the settlement.
- In addition, I provided legal advice, drafted all documentation for the conveyance, identified potential issues, and completed the transfer via PEXA which is a secure online platform that allows property transactions to be completed electronically.
- Due to staff changes, I then worked as a Probate and Estate Assistant which involved extensive knowledge of administration of deceased estates, and drafting of Wills, Testamentary Trusts, and Powers of Attorney. I managed the file from the start to the end of the matter and liaised directly with the clients.
Conveyancing Assistant
Baird & McGregor Lawyers
BALLARAT, Victoria
11.2017 - 08.2018
- Company Overview: Baird & McGregor is a law firm providing legal services
- I previously worked at Baird & McGregor as a Conveyancing Assistant
- In this position I assisted four conveyancers and performed extensive duties to relieve their workload.
- Conveyancing Assistants do not manage their own files, however minimal guidance is required for the preparation of documentation for a conveyance
Legal Assistant / Receptionist
Katz Lawyers & Dermenzies Lawyers
Melbourne, Victoria
11.2014 - 08.2017
- Company Overview: Katz Lawyers & Dermenzies Lawyers was a small law specializing in Property and Commerical Law.
- Whilst employed I developed essential skills to assist with conveyancing matters under the supervision of a Property Lawyer
- In addition, I was responsible for various administrative, secretarial and reception duties.
Sales Professional
Michael Hill
BALLARAT, Victoria
11.2013 - 11.2014
- Company Overview: Michael Hill is a market leading jeweler retailer, with a portfolio of brands.
- In this role, I was initially employed as a Christmas casual, and after the Christmas period ended, I gained continued part-time employment and achieved the highest sales in the Ballarat store.
- The essential skills I developed included the confidence to negotiate, and the ability to work as a team while achieving sales targets.
Assistant / Receptionist
MCP Commercial Lawyers
Melbourne, Victoria
07.2010 - 09.2012
- Company Overview: MCP Commercial Lawyers are a group of diverse professionals providing a range of services for businesses and individuals.
- In this position, responsibilities included preparing documentation for Estate Planning, and Commercial matters.
- Whilst I was employed I was trusted with the registration of companies with ASIC and creating Company Registrars with all the necessary documentation.
Manager on Duty / Customer Service Representative
Blockbuster
Ballarat, Victoria
07.2005 - 12.2011
- Company Overview: Blockbuster is public store chain featuring video game and movie rentals.
- Employed as a Customer Service Representative at Blockbuster and was responsible for guiding and assisting junior employees, monitoring the store for cleanliness and fresh appeal, and was trusted with independently opening and closing the store as part of daily operations
Education
PRACTICAL LEGAL TRAINING -
COLLEGE OF LAW
Melbourne, VIC10-2024
MASTER OF LAWS - Juris Doctor
DEAKIN UNIVERSITY
Geelong, VIC01.2019
MASTER OF LAWS - Juris Doctor
MONASH UNIVERSITY
Melbourne, VIC01.2018
BACHELOR DEGREE - Bachelor of Social Science (Legal and Dispute Studies)
RMIT UNIVERSITY
Melbourne, VIC01.2013
ADVANCED DIPLOMA - Advanced Diploma of Business (Legal Practice)
RMIT TAFE
Melbourne, VIC01.2010
V.C.E. -
LORETO COLLEGE
Ballarat, VIC01.2008
Skills
- Analytical and research skills
- Attention to detail
- Critical thinking
- Organizational skills
- Time management
- Drafting of legal documents
- Persuasive communication
- Stress management
- Written communication
- Oral communication
- Teamwork
- Interpersonal skills
- Technical skills
- Problem-solving capability
- Initiative for self-improvement
- Negotiation
References
Natalie Uljanic,
State Revenue Office of Victoria,
Former Team Leader
Business Revenue
natalie.uljanic@sro.vic.gov.au
+61 3 9628 6865
Certification
Admitted to the legal profession as an Australian Lawyers on the 13 November 2024.
Timeline
Senior Customer Service Officer
State Revenue Office of Victoria
01.2020 - Current
Conveyancer / Estate and Probate Assistant
Yanner Mann Dobson Law
09.2018 - 09.2019
Conveyancing Assistant
Baird & McGregor Lawyers
11.2017 - 08.2018
Legal Assistant / Receptionist
Katz Lawyers & Dermenzies Lawyers
11.2014 - 08.2017
Sales Professional
Michael Hill
11.2013 - 11.2014
Assistant / Receptionist
MCP Commercial Lawyers
07.2010 - 09.2012
Manager on Duty / Customer Service Representative
Blockbuster
07.2005 - 12.2011
PRACTICAL LEGAL TRAINING -
COLLEGE OF LAW
MASTER OF LAWS - Juris Doctor
DEAKIN UNIVERSITY
MASTER OF LAWS - Juris Doctor
MONASH UNIVERSITY
BACHELOR DEGREE - Bachelor of Social Science (Legal and Dispute Studies)
RMIT UNIVERSITY
ADVANCED DIPLOMA - Advanced Diploma of Business (Legal Practice)
RMIT TAFE
V.C.E. -
LORETO COLLEGE
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