Annelise Hardman
Geelong
Summary
Highly adaptable and motivated professional with over a decade of experience across customer service, retail, and community services. Proven ability to deliver exceptional customer experiences through effective communication, problem-solving, and proactive engagement. Experienced in front-desk operations in medical and retail environments, with strong digital skills using Microsoft Office and Canva. Holds a Responsible Service of Alcohol (RSA) certificate. Recognised for reliability, empathy, and a collaborative approach to work. Passionate about building community connection and delivering quality service in every role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Geelong Anaesthetic Group
06.2025 - 08.2025
- Managed high-volume email and phone communications with patients, medical staff, and external providers
- Handled cash transactions and performed daily banking duties with accuracy and confidentiality
- Scheduled appointments and coordinated patient bookings with anaesthetist availability
- Maintained patient records, ensuring privacy and compliance with medical documentation standards
- Delivered empathetic front-desk service in a fast-paced clinical environment
Online Team Member (Part-Time)
Coles Supermarket
01.2023 - 06.2025
- Managed phone inquiries and resolved customer concerns
- Worked efficiently both independently and as part of a team
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Processed online orders efficiently, ensuring timely fulfillment and customer satisfaction.
Supervisor / Team Member (Part-Time)
Laserquest Geelong
01.2022 - 01.2024
- Trained and mentored team members on customer service best practices and operational procedures.
- Opened and closed the arcade, completed end-of-day financial tasks
- Maintained and repaired arcade machines and ran laser tag/bowling games
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
Casual Sales Assistant
Rip Curl
01.2022 - 01.2023
- Maintained store presentation and contributed to team sales targets
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting products, providing tailored recommendations based on individual needs
- Assisted customers with prompt and polite support in-person and via telephone.
Junior Florist
Geelong Flower Farm
01.2014 - 01.2018
- Assisted in daily flower arrangement tasks, learning floral design techniques and customer preferences.
- Learned the basics of floristry in a supportive and creative setting
- Maintained cleanliness and organisation of workstations to support efficient workflow.
- Engaged with customers to provide product information and recommendations for special occasions.
Education
Bachelor of Digital And Social Media -
Collarts
07-2026
Diploma of Community Services - Family And Community Services
Gordon Institute of TAFE
Geelong, VIC11-2022
Certificate III - Business Administration
Gordon Institute of TAFE
Geelong, VIC06-2026
Skills
- Customer Service & Front Desk Management
- Appointment Scheduling & Diary Coordination
- Cash Handling & Daily Banking
- Canva & Digital Communication Tools
- Critical Thinking & Problem Solving
- Team Leadership & Time Management
- Privacy & Medical Record Compliance
- Office administration
- Proficient in Microsoft products, Meditrust, Figma
Certification
Responsible Service of Alcohol (RSA)
Timeline
Medical Receptionist
Geelong Anaesthetic Group
06.2025 - 08.2025
Online Team Member (Part-Time)
Coles Supermarket
01.2023 - 06.2025
Supervisor / Team Member (Part-Time)
Laserquest Geelong
01.2022 - 01.2024
Casual Sales Assistant
Rip Curl
01.2022 - 01.2023
Junior Florist
Geelong Flower Farm
01.2014 - 01.2018
Bachelor of Digital And Social Media -
Collarts
Diploma of Community Services - Family And Community Services
Gordon Institute of TAFE
Certificate III - Business Administration
Gordon Institute of TAFE