Summary
Overview
Work History
Education
Skills
References
Timeline
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Annelise Rogl

Summary

Excellent customer service skills developed working in the events, beauty and retail industries. Ability to identify when matters are best addressed locally and when escalation to a supervisor is required. Compliance with workplace health and safety legislation and Code of Conduct adherence. Highly organised ensuring timeframes are met and initiating corrective action if issues arise to meet timeframes. Able to work unsupervised or part of a team to complete assigned tasks. A friendly, positive attitude and strong work ethic to ensure timeliness and accuracy. Eager to undertake new challenges to expand my work skills outside of my current qualifications.

Overview

10
10
years of professional experience

Work History

BEAUTY THERAPIST

Petrichor Day Spa
Hawthorne, Brisbane, QLD
05.2021 - Current
  • Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
  • Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
  • Ensuring treatment rooms are prepared prior to client arrival, maintaining a seamless treatment experience.
  • Provided body treatments, facials, massages, waxing, tinting, manicures, and pedicures for clients.

GUEST SERVICE ATTENDANT

Logan City Council
Logan, Logan City, QLD
03.2015 - Current
  • Greeted guests upon arrival to the event by scanning there tickets and directing them to their seats.
  • Set up banquet rooms from the client's request.
  • Completed cleaning duties by sweeping and mopping floors, and vacuuming carpet.
  • Communicated with kitchen staff regarding order details and special requests from guests.
  • Stocked server areas with supplies before, during and after shifts.

ADMINISTRATION OFFICER RECORDS OFFICER

Logan City Council
Logan Central
01.2020 - 01.2021
  • Trained new staff on record management software systems.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Performed daily maintenance tasks such as archiving documents, filing paperwork, scanning images.
  • Filed physical copies of important documents for future reference into the council's own software. (Tech One)

RETAIL SALES CONSULTANT & LOGISTICS TEAM MEMBER

David Jones
Brisbane
01.2019 - 01.2021
  • Operated cash register to process payments for patrons willing to purchase.
  • Aided the back-of-house logistics team in processing online purchases for dispatching.
  • Processed returns and exchanges according to company policies.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves.

Education

Diploma Beauty Therapy -

Southbank TAFE
Brisbane, QLD
07-2018

Diploma Event Management -

Southbank TAFE
Brisbane, QLD
01.2014

Secondary School -

St Thomas More College
Brisbane
01.2012

Skills

  • Customer service skills
  • Highly organized
  • Time management
  • Teamwork
  • Positive attitude
  • Strong work ethic
  • Attention to detail
  • Leadership

References

  • Cellina Allard, Food and Beverage Supervisor, Logan Entertainment Centre 0427741521, CellinaAllard@logan.qld.gov.au
  • Liz Vega, Owner of Petrichor Day Spa, 0419204124, info@petrichordayspa.com.au

Timeline

BEAUTY THERAPIST

Petrichor Day Spa
05.2021 - Current

ADMINISTRATION OFFICER RECORDS OFFICER

Logan City Council
01.2020 - 01.2021

RETAIL SALES CONSULTANT & LOGISTICS TEAM MEMBER

David Jones
01.2019 - 01.2021

GUEST SERVICE ATTENDANT

Logan City Council
03.2015 - Current

Diploma Beauty Therapy -

Southbank TAFE

Diploma Event Management -

Southbank TAFE

Secondary School -

St Thomas More College

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Annelise Rogl