Anne Lorena Rudalski
Ipswich,Qld
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
CSO - Telephone Contacts
MEGT
02.2023 - Current
- Gathered information, identified, and implemented resolution, planned follow-up and logged contacts as required in system.
- Greeted guests professionally and courteously to cultivate welcoming safe place for Apprentices to express themselves regarding work and interactions with their employer.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Admin Officer
MEGT
08.2012 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by fostering open dialogue.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Client Relations
- Professional telephone demeanor
- Product Knowledge
Timeline
CSO - Telephone Contacts
MEGT
02.2023 - Current
Customer Service Admin Officer
MEGT
08.2012 - Current
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