Annelyse Armstrong
Maudsland,QLD
Summary
With years of customer service experience I pride myself in being punctual, reliable, trustworthy and hard working. I work well independently as well as being part of a team. I am a fast learner, adaptable and strive to be the best person I can be by being open minded and self-motivated.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
JD SPORTS AU
GOLD COAST , QLD
10.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
ASSISTANT STORE MANAGER
Starbucks
Gold Coast, Qld
10.2020 - 10.2024
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
MANAGER
McDonald's
10.2015 - 11.2020
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Minimized staff turnover through appropriate selection, orientation and training.
CASHIER
Woolworths
Ashmore
12.2013 - 10.2015
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Education
CERTIFICATE III IN BUSINESS -
Benowa Sate High School
Skills
- Money Handling
- Processing Of Refunds
- Management Skills - Supervision & Training Of Staff
- Time Management - Completion Of Projects By A Given Deadline
- Ability To Work Under Pressure
- Critical Thinking
- Thorough Knowledge Of Workplace Health & Safety As Well As Food Quality Standards
- Organisation And Planning To Help Achieve Short- And Long-Term Goals
- Goals And Performance
- Product And Service Sales
- Sales And Marketing
References
References available upon request.
Timeline
Assistant Store Manager
JD SPORTS AU
10.2023 - Current
ASSISTANT STORE MANAGER
Starbucks
10.2020 - 10.2024
MANAGER
McDonald's
10.2015 - 11.2020
CASHIER
Woolworths
12.2013 - 10.2015
CERTIFICATE III IN BUSINESS -
Benowa Sate High School
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