Summary
Work History
Languages
Education
Quote
Skills
Additional Information
Timeline
BusinessAnalyst
Anne Malar Yesudass

Anne Malar Yesudass

Desktop Engineer
Singapore,Singapore

Summary

Seasoned Desktop Engineer with 3 years of experience working with various software. Distinguished understanding of operating system maintenance and installations with talent for multitasking and hardware repair. Committed to thorough client education and software understanding.

Work History

Desktop Engineer

NCS PTE LTD
Ang Mo Kio , Singapore
2017.09 - Current
  • Provides 1st Level IT Support in school such as troubleshooting hardware & software issues, updating security patches, software installation in laptop & IOS devices, webinar setups, raise & follow incident tickets, raise & follow up requests, support school-wide live events and provide basic training for teachers on IT-related matters.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Set up and updated equipment for customer use in line with company standards and procedures.
  • Developed schedule for software maintenance and updates.
  • Trained new hires on computer and software used and company policies.
  • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
  • Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
  • Configured hardware, devices and software to set up work stations for employees.

Admin & IT Assistant

NKH FLUID ENGINEERING PTE LTD
Eunos , Singapore
2016.09 - 2017.09

Ensure excellent customer services & teamwork practices, answer & direct phone calls, produce & distribute correspondence memos, letters, faxes & forms, develop & maintain the filling system, receive, sort & distribute mails, managing PO & DO's and managing staffs attendance timesheets.

Computer Maintenance Instructor

Montfort Youth Centre
Malacca , Malaysia
2015.09 - 2016.03
  • Mainly in teaching the students on Basic computer maintenance syllabus.
  • The syllabus includes Computer System technicians perform computer and peripheral set-up, installation and tests of computer hardware and software, server installation and maintenance, network connectivity set-up, as well as maintenance and basic repair of equipment. In addition, they may also be responsible to keep records of software and equipment, take details of user problems by phone, in person or via e-mail, and to identify and solve computer problems.
  • ICDL as an effective subject with base modules (Computer Essential, Online Essential, Word Processing, Spread sheets and Presentation).

Languages

English

Malay

Tamil

Education

Diploma - Computer Engineering

Japan Malaysia Technical Institute
Penang, Malaysia
2012.01 - 2015.12

Skills Diploma - Technician & Executive Systems

Majlis Latihan Vocational Kebangsaan (MLVK)
Kuala Lumpur, Malaysia
2012.01 - 2015.12

Quote

The best way to predict the future is to create it.
Abraham Lincoln

Skills

Hardware and software installation

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Additional Information

I’m looking for a new opportunity that doesn’t exist at my current working environment where I can develop and expand my skills in IT and to explore more on Data management with refreshing my knowledge in database systems.

Timeline

Desktop Engineer

NCS PTE LTD
2017.09 - Current

Admin & IT Assistant

NKH FLUID ENGINEERING PTE LTD
2016.09 - 2017.09

Computer Maintenance Instructor

Montfort Youth Centre
2015.09 - 2016.03

Diploma - Computer Engineering

Japan Malaysia Technical Institute
2012.01 - 2015.12

Skills Diploma - Technician & Executive Systems

Majlis Latihan Vocational Kebangsaan (MLVK)
2012.01 - 2015.12
Anne Malar YesudassDesktop Engineer