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Desktop Engineer
- Provides 1st Level IT Support in school such as troubleshooting hardware & software issues, updating security patches, software installation in laptop & IOS devices, webinar setups, raise & follow incident tickets, raise & follow up requests, support school-wide live events and provide basic training for teachers on IT-related matters.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Developed schedule for software maintenance and updates.
- Trained new hires on computer and software used and company policies.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
- Configured hardware, devices and software to set up work stations for employees.