Anne Malar Yesudass

• Support and maintain ECM application
  systems.
• Perform user requirements analysis.
• Perform application build and
  implementation.
• Conduct application system testing and
  support.
• Deployments in server.
• Conduct training for users on the application.
  Created manuals and published guidelines for
  proper use of systems.

• Created help desk tickets, troubleshot and
  resolved desktop issues.
• Provided basic technical support to users.
  Answered questions and provided information
  to users about new software or hardware.
• Maintained and operated AV equipment for
  use during internal presentations.
• Manage internal IT helpdesk.
• Troubleshooting hardware and software issue.
  IT asset management.
• Active directory, azure, creation of user account and emails and server management.
• Project handling.
• Prepare IT related trainings for staffs and new
  hires.
• Dealing with vendors and procurements.
  Basic network troubleshooting.
• Software and hardware maintenance.
  Provide IT support for meetings and events.
  Performing device refresh.
• Managing airtable projects and Office 365
  product trainings.
• Provide support for various day to day IT needs
  in office.

• Provides 1st Level IT Support in school such as troubleshooting hardware & software issues, updating security patches, software installation in laptop & IOS devices, webinar setups, raise & follow incident tickets, raise & follow up requests, support school-wide live events and provide basic training for teachers on IT-related matters.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Set up and updated equipment for customer use in line with company standards and procedures.
• Developed schedule for software maintenance and updates.
• Trained new hires on computer and software used and company policies.
• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
• Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
• Configured hardware, devices and software to set up work stations for employees.

Ensure excellent customer services & teamwork practices, answer & direct phone calls, produce & distribute correspondence memos, letters, faxes & forms, develop & maintain the filling system, receive, sort & distribute mails, managing PO & DO's and managing staffs attendance timesheets.

• Mainly in teaching the students on Basic computer maintenance syllabus.
• The syllabus includes Computer System technicians perform computer and peripheral set-up, installation and tests of computer hardware and software, server installation and maintenance, network connectivity set-up, as well as maintenance and basic repair of equipment. In addition, they may also be responsible to keep records of software and equipment, take details of user problems by phone, in person or via e-mail, and to identify and solve computer problems.
• ICDL as an effective subject with base modules (Computer Essential, Online Essential, Word Processing, Spread sheets and Presentation).