Annemarie Gill
Summary
Accomplished Accounts Officer with a proven track record at Greg's Alignment Solutions, enhancing financial reporting efficiency and ensuring compliance with tax regulations. Expert in bank reconciliation and invoice processing, coupled with exceptional organizational skills. Demonstrated ability to improve customer satisfaction and streamline office operations, significantly boosting team productivity and financial accuracy. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
19
19
years of professional experience
Work History
Accounts Officer
Greg's Alignment Solutions
02.2006 - Current
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
- Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
Office Manager
HearClear Audiology
06.2011 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Customer Service Officer
Adelaide Digital Hearing Solutions
08.2007 - 06.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Education
Diploma of Business - Business
TAFE
Tea Tree Gully, SA04.2006
Skills
Bank Reconciliation
Invoice Processing
Internal Auditing
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Customer Relations
Clear oral/written communication
Scheduling and calendar management
Administrative Support
Relationship Building
Mail handling
Timeline
Office Manager
HearClear Audiology
06.2011 - 08.2024
Customer Service Officer
Adelaide Digital Hearing Solutions
08.2007 - 06.2011
Accounts Officer
Greg's Alignment Solutions
02.2006 - Current
Diploma of Business - Business
TAFE
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