Anne-Marie Polkinghorne

Support the Service Manager by assisting in the daily operations of Outside school hours care and to ensure service delivery and operation is n line with government regulations, legislation, National Quality Framework and organisational requirements. Support the Service Manager to build and maintain stakeholder relationships PCYC Parents and Families, Schools and Local Support Networks, Office for Early Childhood Education and Care and the Local Community) to increase commitment to the PCYC brand, while inspiring a supportive culture of safety in line with PCYC Queensland values.

Managed a large service of 150 students and more than 380 families

Manage and supervise 11 staff

Organise and supervise excursions; 36+ per year including risk assesments

Key roles and repsonibilities

Development and maintenance of the service Quality Improvement Plan

Meet service debt KPIs
Meet service KPIs in relation to gross margin and wage to income benchmarks
Ensure educators complete all mandatory training
Ensure all prescribed information is displayed as per legislative requirements and reviewed when required
Maintain the Staffing Scheduling Tool and ensure compliance in relation to qualification requirements and
timeframes for rostering
Work with Area Manager to define and maintain service operational blueprints
Complete Service Monthly Report and ensure accuracy while meeting deadlines
Complete weekly reports as required and requested
Ensure compliance with emergency rehearsals are conducted as per legislation
Maintain compliance with CCS and CCS software
Maintain family information in relation to CCS software
Monitor service practices to demonstrate compliance with legislation
Ordering and purchasing of relevant equipment and resources
Authorisation of timesheets and leave approvals
Conduct regular surveys to determine marketing plans
Work with Area Manager to develop service specific marketing plans
Action marketing plans
Maintain a high level of cleanliness throughout the service
Ensure all equipment and resources are in good repair
Coordinate team meetings and completion and distribution of minutes
Family inductions completed for all new enrolments
Complete Individualised Plans as required and ensure maintenance
Maintain the service SIP to ensure currency and service is inclusion ready
Complete Escalated Behaviour Response Plans as required
Maintain asset registers
Ensure supervision strategies and plans are implemented and maintained
Ensure compliance in relation to accounts and record keeping
Organise and implement training and rehearsals of practice for vehicle transport on excursions

• Provide support and assistance to teachers and students to facilitate and enhance the learning experiences for children across a range of curriculum subjects and learning environments.

• Management of family owned electrical contractor business, providing on-site assistance to trade qualified Electrician as required
• Business operations relocated to North Brisbane September 2012
• Manage all administrative duties including preparation and submission of tenders and quotes, scheduling of jobs, preparation of invoices, collection and reconciliation of accounts
• Financial administration including preparing and maintaining accurate financial records for Profit and Loss, Income and Expenditure and ATO/Audit records
• Stock and inventory management including ordering, receiving and collection of stock, parts; maintaining a strong credit rating through effective management of supplier accounts
• Business and industry related compliances and registrations including BAS, GST, certifications, insurances, warranties, license and registrations
• Confidently liaise with project managers, trades, services and government agencies to ensure work was completed in a timely, professional and safe manner
• Act as an Electrical Trade Assistant when required, including working in ceilings, under sub-floors, for all manner of new electrical work on residential buildings

• Administrative support to qualified Accountants during peak tax return season
• Manage all administrative duties during peak period for tax returns including preparation of client files (scanning, copying and filing relevant documentation), preparation of invoices , collection and reconciliation of accounts
• Reception duties including answering phone enquiries and scheduling appointments

• Provide counselling services and education programs to families and individuals, children and adults, in support of government and Not-For- Profit agencies including Salvation Army, Department of Child Safety and Qld Health and Education Qld
• Relationship and family enhancement, family formation, separation/divorce, parenting issues, conflict and anger management, mental illness, domestic and family violence, risk assessment, communication, intimacy, loss and grief, childhood issues impacting on their current relationships, depression, anxiety, trauma
• Facilitate and develop marriage education courses for couples preparing for marriage, with a focus on identifying beliefs and values about marriage, expectations and enhancing communication to promote healthy relationship development
• Assist in planning, development and facilitation of parenting program courses for all types of caregivers, providing education and support on a range of topics including distance parenting, discipline, nurturing, parenting children with challenging behaviours, self-care, effective communication and conflict resolution
• Manage full time case load of over 50 clients including court appointed counselling, phone intake and counselling
• Family mediations as required by court for family separation
• Coordinate services as part of multidisciplinary teams with community and government agencies to provide holistic services including child case management
• Case management support with the Department of Child Safety
• Develop and deliver training to peers and the wider community to enhance interpersonal relationships, communication and understanding
• Provide relationship and sex education programs to school students
• Provide feedback to stakeholders including employers, funding bodies and the community to generate opportunities for improvement of services
• Work as a team to develop standardised forms and tasks testing for reporting purposes including those related to program entry, safety policies and risk assessment
• Participate in Quality Assurance audits and discussion meetings
• Complete appropriate detailed and accurate reports and case files, ensuring all stakeholders are informed within set guidelines (promptly reporting concerns were there are identified risks of harm) and in strict accordance with confidentiality and privacy laws and regulations

• Provide therapeutic counselling sessions and support for individuals, youths and families experiencing difficult personal or family issues and exploring options to ensure optimal support and develop and provide training in client engagement and support strategies to colleagues.

• Plan, develop, implement and deliver training and support of new strategic directions for staff and customers during the transition of Social Security and CES services into Centrelink.

• Customer service, products and service sales and retail business administration, working full time morning and afternoon shifts while completing Bachelor of Social Work degree studies.