Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anne Merrylle Gozo

Page,Australia

Summary

Compassionate and detail-oriented Care Planner with a strong foundation in client-centred care coordination. Eager to apply my skills in assessment, multidisciplinary collaboration, and outcome-driven planning to support individuals with complex needs and contribute to a high-performing care team.

Overview

5
5
years of professional experience

Work History

Care Planner – Post Hospital Support Program (PHSP)

CARERS ACT
08.2024 - Current
  • Understanding the person’s current health status, lifestyle and personal goals through intake and/or bedside visit at the hospital and/or over the phone (Canberra Hospital, North Canberra Hospital and University of Canberra Hospital)
  • Setting a goal to identify what the person wants to achieve after the 6 weeks with PHSP
  • Outlining the services and supports needed to reach the client’s goals.
  • Putting the plan into action such as referrals to liaised providers for personal care, domestic assistance, transport and meal preparation as needed
  • Regularly checking in to see if the plan is working and making adjustments as needed
  • Making sure to meet KPI by keeping track of the plan and by creating tasks on the client’s profile in Dynamics
  • Making sure to contact each client within 48 hours of receipt of the referral
  • Writing a Care Plan document after every intake including the goals and objectives
  • Doing the necessary referrals to another Community Assistance and Temporary Support (CATS) provider for bridging support or care coordination while the client transitions to either my aged care (MAC), NDIS or to recovery

Receptionist

CARERS ACT
05.2024 - 08.2024
  • Welcoming and greeting visitors
  • Answering phone calls
  • Manages email
  • Receives, sorts and sends mails and parcels
  • Assisting visitors and contractors and enquiries in person and over the phone
  • Assisting with office tasks such as printing, scanning, photocopying, and laminating
  • Manages meeting room and car calendar booking
  • Prepares meeting room for the monthly staff meeting
  • Ordering and manages stationary supplies
  • Managing keys
  • Logging maintenance request
  • Manages kitchen duty roster

Roster Manager / Support Worker

HAVENCARE AUSTRALIA
03.2023 - 05.2024
  • Publishes the roster on a fortnightly basis
  • Oversees the staffing needs
  • Filling the gap and updating the roster 24/7
  • Making sure houses are with competent and reliable staff
  • Manages staff availability and unavailability
  • Works closely with the Office Manager to ensure contracted hours are met
  • Assisting and supporting clients with their personal hygiene such as showering and toileting
  • Keeping the client’s skin moisturised and clean
  • Changing the client’s pad and clothes
  • Transferring clients to the wheelchair and back to the bed using sling lifter
  • Making sure the clients perform daily activities as part of their exercise
  • Preparing cooking meals for the clients
  • Feeding and encouraging client to eat and drink fluids
  • Administering medications to clients
  • Signing and co-signing the medication sheet
  • Cleaning and maintaining the client’s rooms all the time
  • Cleaning the whole house and making sure it is maintained
  • Driving for and taking the clients to their appointments
  • Driving and taking the clients to the church and mall
  • Washing, hanging, and drying client’s clothes
  • Folding clothes of the clients and putting them back in their wardrobe
  • Organising the wardrobe and cleaning the client’s room by vacuuming and mopping the floor
  • Making sure the whole house is clean after the shift
  • Creating a note every after shift and doing handover to the next support staff

Rostering Manager

Capital Region Community Services
11.2023 - 03.2024
  • Managing all aspects of rostering employees within the aged care services
  • Forecasting fortnightly rosters
  • Working with employees for availability and monitoring rosters daily
  • Ensuring all shifts are covered with the appropriate, trained employees
  • Assist with client file management, data entry, scanning, printing, faxing and uploading documents
  • Updating employee and patient information in the TurnPoint data base
  • Provide training to new and existing employees
  • Providing administrative support to the Aged Care team
  • Managing the on-call phone on weekends and public holidays as required
  • Other duties as directed by the manager to support the efficient operations of the service

Front Desk Coordinator

Reasons to Smile Dental Care
10.2022 - 01.2023
  • Greeting patients entering the office in a friendly and polite manner while checking them into the computer system and directing them to be seated
  • Dealing and responding to all general emails in a timely manner
  • Managing a high volume of inbound phone calls
  • Booking patients in using an electronic data system – Dental4
  • Maintaining an electronic and hard copy filing system
  • Billing patients, taking payments, generating invoices and receipts
  • Responsible for end of day banking
  • Secretariat, administrative and IT support for monthly meetings
  • Ensuring the reception area of the clinic is always presentable as well as tidying, vacuuming, and mopping the clinic

Administration Officer (Grade 4)

IRT Group
04.2020 - 10.2022
  • First point of contact and communication with patients including greeting patients in a friendly and professional manner, as well as responding to telephone and email enquiries
  • Managing a high volume of inbound calls received and directing them to the appropriate personnel
  • General administration such as printing, faxing, photocopying and scanning
  • Monitoring office supplies and ordering supplies as necessary
  • Responsible for gathering all relative correspondence and distributing it to the appropriate parties
  • Screening all visitors and external contractors ensuring they adhere to COVID-19 restrictions
  • Secretariat, administrative and IT support for meetings
  • Ensuring the reception area of the centre is presentable and sanitary

Education

Bachelor of Science - Nursing

LA CONSOLACION COLLEGE MENDIOLA MANILA
01.2009

Skills

  • Administrative Support
  • Communication
  • Document and Correspondence Preparation
  • Handling Confidential Information
  • Teamwork
  • Microsoft Excel (Excel, Word, PowerPoint and Outlook)
  • Presentation Preparation and Delivery
  • Travel Coordinator
  • Care planning
  • Client assessment
  • Goal setting
  • KPI tracking
  • Referral management

References

  • Alejandro, Lipporada III, Service Officer, 0452 255 949, Services Australia
  • Tandin, Pem, Team Leader, 0451 237 773, Havencare Australia

Timeline

Care Planner – Post Hospital Support Program (PHSP)

CARERS ACT
08.2024 - Current

Receptionist

CARERS ACT
05.2024 - 08.2024

Rostering Manager

Capital Region Community Services
11.2023 - 03.2024

Roster Manager / Support Worker

HAVENCARE AUSTRALIA
03.2023 - 05.2024

Front Desk Coordinator

Reasons to Smile Dental Care
10.2022 - 01.2023

Administration Officer (Grade 4)

IRT Group
04.2020 - 10.2022

Bachelor of Science - Nursing

LA CONSOLACION COLLEGE MENDIOLA MANILA

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Anne Merrylle Gozo