Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNEMIEK OWENS

Summary

I am an optimistic and highly determined individual who is seeking a part time/full time role, where I will be able to further develop my interpersonal skills within the workplace. In addition, I am willing to work collaboratively and independently, self-motivate and lead to my fullest potential, allowing consumers to experience the best customer service. Therefore, I am willing to utilise and further develop my skills whilst striving to achieve my personal and company goals. Additionally, I have a valid Working with Children's Check as well as First Aid and CPR certificate.

Overview

4
4
years of professional experience

Work History

Salesperson

Harvey Norman
01.2024 - 03.2025
  • Worked using sales techniques to negotiate with customers to ensure they receive the products necessary for their needs
  • Handled customer disputes as well as issues which may have arose effectively and efficiently
  • Managed phone lines with clients, suppliers and staff
  • Restocked items and managed quality control issues to ensure all items were up to customer standards
  • Effectively processed refunds, returns and customers disputes in a professional manner
  • Acquired a "Supervisor" role which meant overlooking the staff and preparing for important days (sale days, public holidays, stocktake etc), merchandising the store accordingly, ordering and organising stock and overseeing sales ensuring everything was running smoothly.
  • Worked to build relationships with customers and built potential for additional sales.

Target
01.2022 - 01.2023
  • Worked diligently to ensure customers has a pleasant and trouble-free experience
  • Resolved any consumer disputes, complaints and concerns in a considerate and professional manner
  • Managed phone lines and facilitated over 10+ calls per day with clients, vendors and staff
  • Restocked items and managed quality control issues to ensure all items were up to customer standards
  • Well versed in operation cash machines and handling returns, refunds etc.

Motto Motto Japanese Resturaunt
01.2021 - 01.2022
  • Worked to ensure a positive and hassle-free customer experience
  • Settled any customer disputes in a professional and pleasant manner
  • Identified and maximised sales opportunities, and increased customer retention rates
  • Handled food with sanitation and safety in mind
  • Worked to ensure a neat and attractive sales environment
  • Maintained up-to-date knowledge of all retail promotions
  • Well versed in operation cash registers and adding machines

Education

Secondary School -

Dulwich High School of Visual Arts and Design
01.2023

Skills

  • Time Management
  • Problem Solving
  • Adaptability
  • Customer Service
  • Teamwork

Timeline

Salesperson

Harvey Norman
01.2024 - 03.2025

Target
01.2022 - 01.2023

Motto Motto Japanese Resturaunt
01.2021 - 01.2022

Secondary School -

Dulwich High School of Visual Arts and Design

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ANNEMIEK OWENS