Summary
Overview
Work History
Skills
References
Timeline
Generic

Annetta Bastone

Summary

Demonstrated experience in providing high level executive support services and office management in a highly complex and challenging organisational environment.

High level interpersonal skills with the ability to effectively communicate with staff and stakeholders at all levels and deal confidentially with complex and sensitive issues

Successful at

Overview

21
21
years of professional experience

Work History

Project Support Officer - Program A

MRPV
07.2022 - Current
  • Performed data gathering and research to support sourcing and cross-functional projects.
  • Reviewed project materials and deliverables for adherence to methodologies and procedures.
  • Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
  • Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
  • Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.

Project Support Officer

MRPV
01.2018 - 06.2022
  • Provide administration support to project team including diary management, document preparation, email management, reporting and other tasks
  • Managing financial and business support services including sourcing quotes, processing invoices, and managing the procurement documentation, financial tracking
  • Manage the operations of the fleet vehicles, including ordering, servicing, and fit outs
  • Management of external contractors (e.g., security, cleaning etc) include repairs of assets and building facilities
  • Organise, schedule, and set up meeting, briefings, and presentations
  • Scheduling staff training & coordination of rail cards, Damstra system for MFU 2.

Personal Assistant

VicRoads
04.2011 - 01.2018
  • Maintain electronic mail and diary and take appropriate action in the absence of the Director
  • Provide high level confidential and effective administrative and executive support to the Director and managers in the area
  • Arrange meetings including coordinating papers, organising venues, catering agendas, taking minutes, and assigning and monitoring follow up actions
  • Manage access to the Director and liaise with senior personnel both within VicRoads and externally
  • Manage the business area's MIBS
  • Make travel and accommodation arrangements on behalf of the Business area
  • Assisting with business Initiatives and projects within R&L Services
  • Monitor and allocate ETS
  • Manage the Occupation Health & Safety Management Plan for R&L Services.

Senior Customer Response Coordinator

VicRoads
01.2010 - 04.2011
  • Coordinate and deliver the road hazard management function for the Region
  • Coordinate and deliver the processing of applications to undertake works or install temporary traffic control devices on the road network by stakeholders
  • Coordinate and deliver responses to customer in relations to Notice of Incidents and evaluation of accident damage claims to the region
  • Provide support and training to regional staff in the management of customer contacts
  • Preparation of routine, monthly performance management reports relating to the Regions commitment to the customer service charter in relation to responding to road issues identified by the public.

Project Administrative Officer – M1 Project -Monash

VicRoads
12.2007 - 01.2010
  • In my role as Project Administration Officer, I was responsible for the delivery of a broad range of quality and timely administrative and financial services
  • In addition, the role was required to provide efficient, confidential, and effective personal assistance to the Project Director Monash Freeway.

Building & Operations Officer

VicRoads
11.2006 - 12.2007
  • In my role as building & operations officer with VicRoads, I was responsible for implementation of maintenance and accommodation projects.

Facilities Officer

VicRoads
04.2003 - 10.2006
  • In my role as facilities officer with VicRoads, I was responsible for the metropolitan multi-tenanted sites; to assist the Manger Building Operations in ensuring the effective management of VicRoads operational properties including the timely identification and resolution of maintenance needs and tenancy issues; to implement tenancy and accommodation projects, management of daily building operations and tenancy issues including the supervision of service contracts.

Skills

  • Ability to contribute to the effective working of a team and ability to perform autonomously
  • Highly organised and customer focused
  • Strong communication and team – building skills
  • Proven multi-tasking skills in being organised and able to schedule and balance several priorities and demands in a pressured environment
  • Excellent project management skills and contract management experience
  • Well-developed interpersonal written and verbal communication skills
  • Ability to build and manage relationships with all stakeholders
  • Well-developed interpersonal and mediation skills

References

  • Catherine Gunn, Deputy Director (Tunnels & Civil), Department Of Transport,

    0457 510 840

  • Raymond Paterson, Program Director, Major Road Projects Victoria,

    0418 398 08

Timeline

Project Support Officer - Program A

MRPV
07.2022 - Current

Project Support Officer

MRPV
01.2018 - 06.2022

Personal Assistant

VicRoads
04.2011 - 01.2018

Senior Customer Response Coordinator

VicRoads
01.2010 - 04.2011

Project Administrative Officer – M1 Project -Monash

VicRoads
12.2007 - 01.2010

Building & Operations Officer

VicRoads
11.2006 - 12.2007

Facilities Officer

VicRoads
04.2003 - 10.2006
Annetta Bastone